Beautiful scenery, horrible service

Norwegian Pearl Cruise Review to Alaska - Inside Passage

Experience: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

2 out of 5
Verified Review
7 Night Alaska Glacier Bay (Seattle Roundtrip)
Sail Date: May 17, 2015
Ship: Norwegian Pearl
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 2 years ago

I have been on plenty of cruises but this was my first with Norweigan. I would highly recommend everyone visit Alaska I would just tell me to pick a different cruise line. The service was terrible, the boat was dirty, the food was cafeteria taste equivalent, and the entertainment was definitely lacking.

It seemed everything worth anything on the boat cost extra. The restaurants had very inconvenient and varying hours which made you end up at the buffet for every meal.  Their has been a virus outbreak on cruise lines lately so they make you use antibacterial soap every time you enter the food areas and wont let you get your own food.

Most of the decent activities on the boat you had to pay additionally for and there were only two shows a day(the same show played after two different times) and they were evening and night.  They were ok but nothing to write home about. Other than the shows the musical entertainment was ok, but pretty much the same people playing the same songs at the same places each night.

I am highly disappointed on the service of NCL, I had heard great things and I normally cruise Carnival so I was expecting better than I was used to and it seemed worse. I will definitely never cruise with them again.

Food and Dining

3 out of 5
The sushi was good but you had to pay extra, dining hours sucked for the main rooms, and the buffet was exactly that cafeteria style food.

Onboard Activities

1 out of 5
Nothing really but bingo and you had to pay.


3 out of 5
Not enough things to do that were not extra cost.

Service and Staff

1 out of 5
Everyone on the boat acted like you were inconveniencing them by asking them to do their job.

Ship Quality

1 out of 5
Dirty, bumpy, and poorly designed.

Cabin / Stateroom

1 out of 5
Very small and the couch seemed disgusting.

Ship Tip

Don't cruise with Norwegian.

5 out of 5
AMAZING! Beautiful views and great people!
3 out of 5
The train was nice but nothing really to do other than that.

Cruise Glacier Bay

5 out of 5
Must do! Watching the glaciers break and crash is very cool.
1 out of 5
Nothing to do and not that big or cute of a city.
3 out of 5
Cute city but not much to do for a whole port.
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