Norwegian Pearl Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

4-6 cruises


Helpful Votes

2 out of 5

Felt like a practice cruise where employees learn how to do their jobs

Sail Date: June 01, 2014

Reviewed: 3 years ago

Traveled As: Singles/Friends

Room Type: Balcony

Cabin: QTY

I've been on half a dozen cruises, and this was the worst by far. 


-Guest Services staff were unfriendly and unhelpful.  We would ask them "what is the weather supposed to be for tomorrow" and they would either say "I don't know that" or "read your FreeStyle paper in your cabin."

-Tour excursions are likely not as advertised.  The cruise line made the kayaking tour in Juneau seem like people would be kayaking close to the Mendenhall Glacier, and in reality we could barely see it over the horizon.  Had I known how far we'd be, I would have done something different since, you know, the glacier is THE thing to see in Juneau.

-One day a room steward left our room door open and unlocked.  We came back to the room to find our door visibly open! 

-The food was a disappointment.  Nothing special, a few meals (like the salmon) were bad and had to be sent back.  Never served creme brulee, filet mignon, lobster, or ANY Alaskan food.  They served Norwegian salmon on a cruise to Alaska.

-Food service was extremely slow.  Dining room service was just a bit slow, but we sat down at the Blue Lagoon 24-hour restaurant at 2pm one day, and after 20 minutes with not even a glass of water we got up and left.  There was one waiter serving all 40+ tables!  Room day we waiting an hour and a half for a couple sandwiches and a cup of soup. 

-The shows were lackluster - the choreography was terrible, the costumes were unflattering, and the dancers themselves were uncoordinated and rarely in sync. 


Every other Alaska cruise is much higher class than this one.  I will not be cruising NCL again.

Ship Quality
As expected
Food and Dining
Food was lackluster, not much variety, cruise "staples (filet mignon, lobster, creme brulee) were missing.
Service and Staff
Slow service, but the food staff was friendly enough.
Singing/dancing shows were terrible. Others were ok.
Cabin / Stateroom
Small but decent. Nice to have the balcony!
Seattle, Washington
Juneau, Alaska
Mendenhall Glacier. Skip the junk shops.
Skagway, Alaska
Walk around town, go for a hike.
Cruise Glacier Bay
Wake up early, see the glaciers between 8am and 10am.
Ketchikan, Alaska
Take public buses - see totem poles, walk around Creek Street, avoid the cruise-owned junk stores.
Victoria, British Columbia
Walk around.


Don't waste your time with excursions. Better and cheaper ones can be booked on the dock.

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