Felt like a practice cruise where employees learn how to do their jobs

Norwegian Pearl Cruise Review to Alaska - Inside Passage


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

2.0 out of 5
Verified Review
7 Night Alaska Glacier Bay (Seattle Roundtrip)
Sail Date: June 01, 2014
Ship: Norwegian Pearl
Cabin Type: Balcony
Cabin Number: QTY
Traveled As: Singles/Friends
Reviewed: 3 years ago

I've been on half a dozen cruises, and this was the worst by far. 

 

-Guest Services staff were unfriendly and unhelpful.  We would ask them "what is the weather supposed to be for tomorrow" and they would either say "I don't know that" or "read your FreeStyle paper in your cabin."

-Tour excursions are likely not as advertised.  The cruise line made the kayaking tour in Juneau seem like people would be kayaking close to the Mendenhall Glacier, and in reality we could barely see it over the horizon.  Had I known how far we'd be, I would have done something different since, you know, the glacier is THE thing to see in Juneau.

-One day a room steward left our room door open and unlocked.  We came back to the room to find our door visibly open! 

-The food was a disappointment.  Nothing special, a few meals (like the salmon) were bad and had to be sent back.  Never served creme brulee, filet mignon, lobster, or ANY Alaskan food.  They served Norwegian salmon on a cruise to Alaska.

-Food service was extremely slow.  Dining room service was just a bit slow, but we sat down at the Blue Lagoon 24-hour restaurant at 2pm one day, and after 20 minutes with not even a glass of water we got up and left.  There was one waiter serving all 40+ tables!  Room service...one day we waiting an hour and a half for a couple sandwiches and a cup of soup. 

-The shows were lackluster - the choreography was terrible, the costumes were unflattering, and the dancers themselves were uncoordinated and rarely in sync. 

 

Every other Alaska cruise is much higher class than this one.  I will not be cruising NCL again.

Food and Dining

3 out of 5
Food was lackluster, not much variety, cruise "staples (filet mignon, lobster, creme brulee) were missing.

Entertainment

1 out of 5
Singing/dancing shows were terrible. Others were ok.

Service and Staff

1 out of 5
Slow service, but the food staff was friendly enough.

Ship Quality

3 out of 5
As expected

Cabin / Stateroom

3 out of 5
Small but decent. Nice to have the balcony!

Ship Tip

Don't waste your time with excursions. Better and cheaper ones can be booked on the dock.

3 out of 5
3 out of 5
Mendenhall Glacier. Skip the junk shops.
5 out of 5
Walk around town, go for a hike.
3 out of 5
Wake up early, see the glaciers between 8am and 10am.
5 out of 5
Take public buses - see totem poles, walk around Creek Street, avoid the cruise-owned junk stores.
3 out of 5
Walk around.
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