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Norwegian Joy Cruise Review to Mexico

Cruises: 7+ cruises
Reviews: 3
Helpful Votes: 30

Overall rating:

3.3 out of 5
Norwegian Joy

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: March 08, 2020

Ship: Norwegian Joy

Cabin type: Balcony

Cabin number: 13966

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Despite being locked in or out of our room twice for hours with door issues and toilet stoppage once, Joy is a nice ship. NCL completely failed with travel (last minute flight change) and transportation to & from ship (paid for a lift van for wheelchair which never happened either direction), NCL port and airport personnel clueless!


1 out of 5
The worst in my 15 cruises. Lines 1000 people deep, no entry for handicapped or Haven, no NCL reps to help

Ship experiences

Food and Dining

4 out of 5
Excellent, although NCL never offers lobster or upscale desserts

Onboard Activities

2 out of 5
Great activities, but costly additional charges for the best ones


2 out of 5
Great performers, but tired same as always musicals. Couldn’t get into Cavern Club shows; venue way too small.

Service and Staff

4 out of 5
Service was very good from almost all staff

Ship Quality

5 out of 5
Outstanding sanitation, excellent ship layout

Cabin / Stateroom

3 out of 5
Great, except engine vibration, especially when docking. Door key didn’t work & took 2-3 hours to repair (happened twice)

Ship tip

Bring lots of $$$ for racetrack, laser tag, VR

Ports of call

San Pedro (Los Angeles), California

1 out of 5
LA has the worst port set up ever. Long lines in the sun, too small for mega ships

Cabo San Lucas, Mexico

4 out of 5
Great port. Tendered, so no access for handicapped.

Mazatlan, Mexico

4 out of 5
Very industrial port. Had to shuttle to cruise port. Port shopping tacky.

Puerto Vallarta, Mexico

4 out of 5
Nice port area, good shopping if you taxi into town or beach


3 out of 5
Better than embarkation, but no NCL help, no reserved lift van as promised by NCL
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