Pick another company and don't take excursions
Norwegian Jewel Cruise Review to Alaska - Gulf of Alaska
7 Night Alaska Glacier Bay Northbound (Vancouver To Seward)
Sail date: September 04, 2023
Ship: Norwegian Jewel
Cabin type: Balcony
Cabin number: 8024
Traveled as: Couple
Reviewed: 8 months ago
Review summary
Do not chose the 2for1 airfare option like I did. Cruise has to be paid in full before you get your ar tics 30-60 day prior to departure. No info in my itinerary about air terms and conditions. When I talked to my consultant about air travel concerns, was told to call air division once tics received. Rec'd tics mid July, I live in Edmonton, Alberta Canada and my flight was from Anchorage, Chicago, Denver, Edmonton - 18 hours. I found an acceptable for me flight and called to change and was then told that I paid $1100 CDN for the 2 for 1 tics and there are no changes, cancellations, refunds. So I then paid to buy tics home that would only take 6 hours, and these tics were less than what I paid for in the first place so I flushed $1100 CDN down the sink. Terms and Condition for air are not included with the others under that tab in my Itinerary but buried deep on the ncl.com site. Not clear and transparent. The communication is awful, staff on chat are not knowledgeable, have to transfer to different phone numbers for booking, shore excursions, air. I will never use NCL again. For a cruise that cost me $12,000 CDN for a week, I do not feel that I received good value for my money. The shore excursions are all over glorified and very disappointing and overly expensive.Embarkation
Ship experiences
Food and Dining
O'Sheehan's Neighborhood Bar & Grill
Spent most of our time here. Great place to chat to others and the bartenders are friendly. We would stop here for an afternoon cocktail sitting at the bar. Good selection of drinks
Moderno Churrascaria
Awesome, very enjoyable. Salad bar great and selection of meat was perfect.
Chin Chin Asian Restaurant
Very rushed. Waiter asked us if we wanted dessert while we were half way through out meal. Ordered Kung Pow Chicken and it I like spicy but this was over the top. Could not even eat half. Perhaps to avoid wastage, they need to have an option for spiciness like most Asian restaurants do.
Onboard Activities
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Do not cruise with NCL
Ports of call
Vancouver (Canada Place), British Columbia