Norwegian Jewel Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

2-3 cruises


Helpful Vote

2 out of 5


Sail Date: August 06, 2016

Reviewed: 10 months ago

Traveled As: Large Group

Room Type: Oceanview

the cruise would have received 4 stars if it wasn't for the fact that they took a day in Alaska away to fix the jet propulsion engine.  this made us nervous to even get on the ship and we wasted countless hours at the guest relations desk trying to figure out how we were going to get our taxes refunded since we were forced to spend another day in seattle vs in international waters.  so not only did we lose a day in Alaska which was the ENTIRE point of the trip but Norwegian didn't even compensate us entirely for the day lost nor for the extra money we had to pay in order to eat or drink on the cruise that day.  i would go on another Alaskan cruise in a heartbeat but not sure i will go on norwegian. once we move past this disaster, the food was ok - the specialty restaurants were great- some even amazing but the free ones were just ok.  the person making up our room never checked in to see if we had everything or if we needed anything.  this was our 3rd cruise and we had a certain level of expectation.  

Cabin / Stateroom
for a family of 4 it was tight but we were able to work it out... you do need to be skilled at organization though or it would be a disaster!
Embarkation and Disembarkation
bc we got into seattle a day early, we had to all get off, go thru customs, and then get back on which was a real pain in the neck and added to more time wasted on a day we should have had in Alaska vs back in seattle.
Ship Quality
glad we made it there and back with maintenance being scheduled at the END of our trip
Destinations and Excursions
go whale watching on a small ship best show ever!
one guy sang the same songs every night and we liked it there bc of the wait staff but he needed to change his line up. circus and magic show were good.
Service and Staff
was never asked if we needed anything in our cabin
Food and Dining
much better at the specialty restaurants

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