NCL Jewel Cruise 5/14 - 5/21 - Bad feeling since first impression
Norwegian Jewel Cruise Review to Alaska - Inside Passage
7 Night Alaska Sawyer Glacier (Seattle Roundtrip)
Sail date: May 14, 2016
Ship: Norwegian Jewel
Cabin type: Inside
Cabin number: 10611
Traveled as: Large Group
Reviewed: 8 years ago
Review summary
Apparently this seems to be an horrible cruise I ever had!
Since boarding to this NCL Jewel cruiseship, NCL has provided a headache, heart-breaking and troublesome to our group on the 1st evening onboard that we will NEVER forgot.
Not sure the issue is or NCL. Hope that someone can give me a true answer and HOW COULD THIS EVER HAPPEN ?!
Not just for me and my group of 10. Hope this situation never happen to other folks that try to have a great and happy cruise vacation.
Fact: We have purchased two Dinner and one beverage packages that offerred from the NCL Jewel and paid in advance before our cruise started on 5/12. All three packages have been confirmed by our agent Sandy URAM via email and on our personal NCL account via NCL website. However these three packages did not show up on our staterooms, which said by the NCL Service personnel on the ship. He checked our accounts and told us we did not have purchased these Dinner and Beverage packages, and told me to contact my agent Sandy to send the proof of our packages to NCL on that evening on the cruiseship. Even though I had shown our purchased packages email to the Service guy, and he said (the NCL Service guy):" It does not matter and it won't prove anythig, we need your agent to send your purchases confimation to us". What D * is happeing? Shall all of this confirmation between and NCL be done before our cruise start? Infact, this confirmation email that I showed to the Service guy was from Sandy (), BUT that meant NOTHING to him (NCL Service)???
AS I cruise customer, I had to wait inline for 1.5 hour in order to talk to this Service guy on the Cruiseship and this issue did not resolve after 3 hours later after I had to talk to another service pernonnel. To me this seems to be a rip-off feeling; you paid for the packages BUT they said we did not. This issue has lead to me I will never cruise with NCL in the future!
Since the 1st evening on the NCL Jewel, my head was spinning and felt real bad due to this issue and hoped that I could cancel this vacation IF I could and get off the ship. That feeling has already ruined our vacation on this cruise, my whole group and I did not enjoy on this cruise at all !
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Customer service is very bad. See review for detail.
Ports of call
7 Comments
JusMe 8 years ago
Another shining example of customer service. The desk should have called your TA, not you. I always go to the cruise line's web site and print out all of our information of extras that we payed for before the cruise so I have proof with me. I can see they would not take a e-mail from your TA..... that can be faked very easy, But the desk clerk should have called your TA not told you to do his job. I would have asked for a supervisir and asked them to call the TA and work this out.
askeegan 8 years ago
Not sure why you let this ruin your vacation? Worst case scenario, book it again on the ship, and enjoy and work with the service desk to resolve the issue. It is frustrating for sure when they screw up you plans, that you have worked hard to set in place, but at the end of the day, not catastrophic.
OldGreyWolf 8 years ago
I am sorry that you had these problems. In fairness to the people that you dealt with on the cruise ship, a confirmation from your agent means little to them. They will only accept the confirmation from the NCL office. Did your agent provide proof from NCL?
Also you mentioned that you purchased 1 beverage package. Was that person travelling solo? NCL has a policy where all passengers in a cabin must purchase the beverage package if anyone in the cabin wants it. I wonder if your agent was aware of this policy.
CrusinTim 8 years ago
Wow, what a mess!!! Once you presented your copy of the reservation/purchases to the customer service rep, that should have been enough. I always carry copies of extras purchased with me as proof just as you did. Did you ask to speak to a supervisor? If they wanted proof beyond what you had, THEY should have contacted the NCL corporate office and/or your agent to verify. You should not have to do that. You had the proof in hand. Hope it all works out for you.