Norwegian Jewel Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

1 cruise (first)


Helpful Votes

2 out of 5

NCL Jewel Cruise 5/14 - 5/21 - Bad feeling since first impression

Sail Date: May 14, 2016

Reviewed: 1 year ago

Traveled As: Large Group

Room Type: Inside

Apparently this seems to be an horrible cruise I ever had!

Since boarding to this NCL Jewel cruiseship, NCL has provided a headache, heart-breaking and troublesome to our group on the 1st evening onboard that we will NEVER forgot.


Not sure the issue is or NCL.  Hope that someone can give me a true answer and HOW COULD THIS EVER HAPPEN ?!


Not just for me and my group of 10.  Hope this situation never happen to other folks that try to have a great and happy cruise vacation.


Fact: We have purchased two Dinner and one beverage packages that offerred from the NCL Jewel and paid in advance before our cruise started on 5/12. All three packages have been confirmed by our agent Sandy URAM via email and on our personal NCL account via NCL website.  However these three packages did not show up on our staterooms, which said by the  NCL Service personnel on the ship. He checked our accounts and told us we did not have purchased these Dinner and Beverage packages, and told me to contact my agent Sandy to send the proof of our packages to NCL on that evening on the cruiseship. Even though I had shown our purchased packages email to the Service guy, and he said (the NCL Service guy):" It does not matter and it won't prove anythig, we need your agent to send your purchases confimation to us". What D * is happeing? Shall all of this confirmation between and NCL be done before our cruise start?  Infact, this confirmation email that I showed to the Service guy was from Sandy (), BUT that meant NOTHING to him (NCL Service)???


AS I cruise customer, I had to wait inline for 1.5 hour in order to talk to this Service guy on the Cruiseship and this issue did not resolve after 3 hours later after I had to talk to another service pernonnel.  To me this seems to be a rip-off feeling; you paid for the packages BUT they said we did not. This issue has lead to me I will never cruise with NCL in the future!


Since the 1st evening on the NCL Jewel, my head was spinning and felt real bad due to this issue and hoped that I could cancel this vacation IF I could and get off the ship. That feeling has already ruined our vacation on this cruise, my whole group and I did not enjoy on this cruise at all !



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Food and Dining


Customer service is very bad. See review for detail.

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