Norwegian Jewel Cruise Review to Mexico

2-3 cruises


Helpful Votes

4 out of 5

Internet connection sucks!

Sail Date: March 27, 2016

Reviewed: 6 months ago

Traveled As: Family w/young children

Room Type: Oceanview

Ports of call : Mazatlan was awful nothing much there to do, we had lunch downtown in Shrimp Bucket and cost us $8 for taxi instead of only 50 pesos;

our waiter was demanding for his tip👿, after they screw us over with exchange rate instead of 18 pesos per $1, they only gave us 15pesos per $1.

they did pay for our taxi fare back to the port because that's what they advertise on the back of their brochure but it wasn't easy when we asked for it!

overall experience with Norwegian staff was great, from drinks and specialty dining, there's so much to do while at sea. Our big concern was the INTERNET CONNECTION, we expected high speed but it's not (we paid $209 for unlimited internet but it was a waste, my husband was really frustrated because he wasn't able to do and catch up most of his work stuff..

Also we purchased the text/messaging and calling plan ($7.95) flat rate so we can call & text each other from the Iconcjerge App through Norwegian, it works fine for a few days then later on it keep saying "unable to make a call due to some technical difficulties". A bit frustrated when we wanna call each other just to keep in touch to see  where we at because most of the time we have separate activities while on board.

Beside than that everything else was great, there's some crew member that are kinda rude and snotty, but we met this one bartender and he made up for all those negative attitude of his crew member "his name is Dionisio Valenzuela( from Chile) he was the best bartender and he made our drinks extra special every time we come up to his bar...

Our cabin crew was also very sweet "Socorro" from India he always kept our room clean and made our bed twice a day, never have to worry having dirty towels and dirty room!

We had fun altogether specially our 13 years old daughter, and we will cruise again with Norwegian in the future, hopefully they can improve their internet connection!!!

Cabin / Stateroom
Obviously was obstructed oceanview, in front of our window was the emergency boat so we're not able to take photos at all, no view to look at and enjoy! I had to get out from our cabin to take good photos.
Lesson learn about Obstructed View!
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
Food and Dining


If you enjoy drinking make sure you explore and try different bars and drinks every night, that's what we did and we're able to judge which bar and bartender to come back to.
If you have specialty dining make sure you're hungry before going because it was worth it!

Was this review helpful? 2


Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top