Norwegian Jewel Cruise Review to Mexico

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

our jewel cruise

Sail Date: January 10, 2016

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Inside

To start with, the evening performances in the Stardust theater were amazing!  When we boarded, we went to the Garden café to have lunch and were not impressed with the quality of the hot selection - the different meats were hard & dry. Our cabin steward lacked....there were several times that we returned to our cabin after being gone for extended periods of time - on ship & shore excursions that it had not been made up. While on deck, we were never offered beverage service. The crew overall were quite friendly. In past cruises, there have been "behind the scenes" tours...& never charged a fee. There were several hand rails missing on in several places. & now I see my same cruise for $200 less.

Cabin / Stateroom
The toilet plugged before we left the dock. The shower gel wasn't filled until the last day & the container fell off the wall. One of the mattresses had a saggy center.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining

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