Great Scenery, Shipboard Experiences not so great :(

Norwegian Jewel Cruise Review to Alaska - Inside Passage

Experience: 7+ cruises
Review: 1
Helpful Votes: 5

Overall Rating:

2 out of 5
Verified Review
7 Night Alaska Sawyer Glacier (Seattle Roundtrip)
Sail Date: May 23, 2015
Ship: Norwegian Jewel
Cabin Type: Balcony
Cabin Number: 10130
Traveled As: Singles/Friends
Reviewed: 2 years ago

The scenery in Alaska was absolutely breathtaking.  We decided just to walk around Ketchikan and shop, which is GREAT!  In Juneau we did the Mendenhall Glacier/Whale Quest and saw whales, sea lions, American Eagles and on the way to the glacier we even saw a bear walking next to the road.  In Skagway we selected to Whitepass Railway, would not do this again.  It was 3 hours long and 2 people cramped together in a seat.  There was a group in our car of hearing impaired and one of the interpreters said thy each had to have their own seat, I suffer from severe arthritis in my lower back and couldn't understand why they had to have individual seats.  When we made a complaint to Norwegian they said there was nothing they could do about it and walked away.  This was their attitude about EVERYTHING!!!!!!! I have taken 27 cruises on 6 cruise lines, Norwegian is on the bottom of the list!!!!!!!!

Food and Dining

3 out of 5

Service and Staff

3 out of 5
Aries, our cabin steward was great.

Ship Quality

3 out of 5

Ship Tip

They need to hire more bartenders/bar waiters. No matter we you sat - at a bar or in a bar area - you waited at least 15 minutes or more to ORDER a drink then you had to WAIT for it!!!!!! Sea days you can forget trying to find a place to sit in the Garden Café, people sit and chat all day.....

5 out of 5
5 out of 5
5 out of 5
Mendenhall Glacier and Whale Quest

Cruise Sawyer Glacier

5 out of 5
3 out of 5
5 out of 5
Went to Fairmont Empress Hotel for "High Tea"
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