Great Scenery, Shipboard Experiences not so great :(
Norwegian Jewel Cruise Review to Alaska - Inside Passage
Sail Date: May 23, 2015
Ship: Norwegian Jewel
Cabin Type: Balcony
Cabin Number: 10130
Traveled As: Singles/Friends
Reviewed: 2 years ago
The scenery in Alaska was absolutely breathtaking. We decided just to walk around Ketchikan and shop, which is GREAT! In Juneau we did the Mendenhall Glacier/Whale Quest and saw whales, sea lions, American Eagles and on the way to the glacier we even saw a bear walking next to the road. In Skagway we selected to Whitepass Railway, would not do this again. It was 3 hours long and 2 people cramped together in a seat. There was a group in our car of hearing impaired and one of the interpreters said thy each had to have their own seat, I suffer from severe arthritis in my lower back and couldn't understand why they had to have individual seats. When we made a complaint to Norwegian they said there was nothing they could do about it and walked away. This was their attitude about EVERYTHING!!!!!!! I have taken 27 cruises on 6 cruise lines, Norwegian is on the bottom of the list!!!!!!!!
Food and Dining
Service and Staff
They need to hire more bartenders/bar waiters. No matter we you sat - at a bar or in a bar area - you waited at least 15 minutes or more to ORDER a drink then you had to WAIT for it!!!!!! Sea days you can forget trying to find a place to sit in the Garden Café, people sit and chat all day.....