Norwegian Jewel Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Vote
1

2 out of 5

Great Scenery, Shipboard Experiences not so great :(

Sail Date: May 23, 2015

Reviewed: 1 year ago

Traveled As: Singles/Friends

Room Type: Balcony

The scenery in Alaska was absolutely breathtaking.  We decided just to walk around Ketchikan and shop, which is GREAT!  In Juneau we did the Mendenhall Glacier/Whale Quest and saw whales, sea lions, American Eagles and on the way to the glacier we even saw a bear walking next to the road.  In Skagway we selected to Whitepass Railway, would not do this again.  It was 3 hours long and 2 people cramped together in a seat.  There was a group in our car of hearing impaired and one of the interpreters said thy each had to have their own seat, I suffer from severe arthritis in my lower back and couldn't understand why they had to have individual seats.  When we made a complaint to Norwegian they said there was nothing they could do about it and walked away.  This was their attitude about EVERYTHING!!!!!!! I have taken 27 cruises on 6 cruise lines, Norwegian is on the bottom of the list!!!!!!!!

Ship Quality
Food and Dining
Service and Staff
Aries, our cabin steward was great.
Destinations and Excursions
Seattle, Washington
Ketchikan, Alaska
SHOP!!!!!
Juneau, Alaska
Mendenhall Glacier and Whale Quest
Cruise Sawyer Glacier
Skagway, Alaska
Victoria, British Columbia
Went to Fairmont Empress Hotel for "High Tea"

Tip

They need to hire more bartenders/bar waiters. No matter we you sat - at a bar or in a bar area - you waited at least 15 minutes or more to ORDER a drink then you had to WAIT for it!!!!!! Sea days you can forget trying to find a place to sit in the Garden Café, people sit and chat all day.....



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