Norwegian Jade Cruise Reviews - Reviews

I love love love NCL and was trying to convince my family of how great NCL cruising can be. Unfortunately, this was NOT the trip to try to accomplish this.

The ship is OLD and in need of an update. It should not have been out and already in drydock. The ship left late, welders under the ship??????? The food was ok but not up to par with the other NCL cruises I have taken. The entertainment was better as the trip went on. 'Especially liked Stephani Parker, the Grand Finale show (magic & acrobats), Fire & Ice and the comedian.  The band at poolside needs to either select different music to get the people going or needs to be changed.  There were limited activities and the ports were ok but not exceptional. Even the disembarking in Tampa was delayed close to 2 hours. Just very unorganized and not up to NCL's usual standards.

I hate to say it but if this were my first NCL cruise I would not take another one.

The cruise itself was very nice and I enjoyed it greatly.  However the  Customer Service desk was dispictable.  We were looked down on because we were paying our account with cash. After they supposed set up the account, we went to purchase some items and were told we didn't have an account. We had to go back to Customer Service and deal with them. This happened again and we were given the run around that the computer hadn't updated. It happened to my roommate the third time & again she had to go back to customer service. When I was overcharged for an item they told me I had to go back to where I got the item to make the change.  I don't understand why customer service couldn't make the correction when I had the items in front of the representative.

Our favorite part of the cruise was the entertainment....The dancers were excellent, along with a good comedian, good magician, and wonderful gymnasts. Unfortunately, our inside cabin was so tight compared to other cruise lines...Also, the one excursion we took through the ship involved a long boat and extra long bus ride with a disappointing tube ride down a river with no wildlife.

The NCL Jade, is a beautiful ship. we decided to take this because of it Itinerary.

The Ports of call around Spain were great. We left Europe, headed out for 5-days at sea to Bermuda. The weather changed and we could not go into Bermuda so 5-days at sea turned into 7days and rough sailing across. The Captain and the crew, did their best to keep the passengers well informed and entertained.

We then continued on course headed to Miami. Everyone was disappointed about not going into Bermuda, as this was one of the reason for picking this cruise. Met a lot of lovely folks that was frequent cruisers like ourselves. Over all we rate the cruise a 4. This is our 16 cruise, like I said we love cruising and love the NCL line of ships as well.

Spending so many days at sea and the gentle rocking and swaying of the ship are always delightful.The friendliness and helpfulness of the crew was always welcome. Great variety and freshness of the food, especially at the Garden Cafe was amazingly impressive. I appreciated having educational lectures available several days of the cruise. Evening entertainment was a bit weak for my taste.

We were happy with the size of the Jade...not too big and very comfortable.  Our balcony cabin seemed spacious compared to the one we had just left on NCL Epic.  Our room steward, Amiel, was attentive and met all of our needs with a smile.  All of the staff was friendly throughout the ship.  The food was good and the special restaurants were even better, especially Le Bistro and Cagneys.  We purchased the Ultimate Dining Package giving us six meals each at the specialty restaurants.  Other than a few beers and Gatorades our final bill reflected the additional daily service charges.  NCL charges for all the extras.   We were not able to stop in Bermuda due to high winds and rough seas, but the captain explained that safety was the main issue.  We were disappointed that another stop was not offered, but enjoyed the extra sea day. The next time, we may choose another line, but the Jade was a good choice for our ocean crossing.

Lunch, supper and snacks were great in the garden café.

Breakfast was too late, as heading West meant time changes often. There was no protein available before 6 most days , while people with blood sugar issues needed it an hour earlier every time change. (peanut butter, cheese, boiled egg)

Cruise director staff kept us well exercised and entertained.

Room steward for 4551 was the best ever ! She was cheerful and helpful no matter what...... (missing Bermuda which meant too many sea days in a row; rotten USA election results, extremely long  immigration in Miami for Canadians in 4th floor returning to ship )

Overall the cruise was brilliant apart from not being able to go to Bermuda because of the weather and crossing wasent good with the weather , I think a decision could of been made earlier to go to another island because of bad weather

Being on our first TransAtlantic cruise was exciting. We spent the first few days in ports in Spain and then Portugal, followed by a long series of sea days. The sea days actually went longer than planned due to the storm in Bermuda. The captain wisely decided to go around the storm and stay in calmer waters.

for the most part we loved the cruise. What we didn't like we're some of the changes to NCL's programs and benefits. If you are a latitude person you know that gold and platinum have, in the past, had preference embarkation. This perk has been removed by NCL. Also, the dining package has now been changed to 3 dinners for up to 9 nights at sea and 4 dinners for anything beyond that.  Also you are only allowed certain items in the ala carte restaurants. 

We would definately recommend this cruise to everyone. It's just nice to know the NCL "cuts" in advance. Wonder what will go away next.

Cruise was OK overall, we had to miss Bermuda weather issues, which was a disappointment, no alternative was offered, according to Captain the Norwegian Island in the Bahamas was not operational due to Hurricane damage, hard to understand it would have taken that long to repair, 7 days at sea is hard to take, we had to stop in Nassau but not able to get off, medical emergency.

Some of the wait staff not very attentive, the majority was very nice, and I did recognize those that deserved it. Food provided was very good.

Cabin shower bathtub was very deep and hard to get out of, something to remember for next cruise to make sure we get a shower, as I was afraid to get out of tub. Our room attendant Roman was very nice and provided great service.

Ports of call were amazing, sorry we had to miss Bermuda.

As a goodwill gesture captain gave cruise passenger's Rum Punch-Not to much rum in it, for those of us that had paid for the drink package no offer was made, disappointing...

As this was out 50th anniversary I expected a bit more.

As the title reflects..."not again"

enjoyed the whole cruise! Made better by good weather. Enjoyed most of the ports;  first time at 3 out of 5. Very efficient and friendly crew. Good food and good entertainment!

This cruise was not pleasant. very disappointing. See below for detail.

"Tell us more! Review text must be at least 150 characters." is too demanding.

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This was our second cruise with NCL. Our first was a 7-day Caribbean cruise in February 2016. This 8-day cruise to Greece and Croatia from/to Venice was not quite up to the level level of friendly service we received on the Caribbean cruise. It seemed like the crew was tired and "over it."  They were courteous and accommodating, but they did no more than necessary. Our room steward was great, but overall the remainder of the crew were not nearly as friendly as the crew on the Caribbean cruise. 

Everything was great, professional staff, food, entertainment, shows, except for the cancelation of Split, Croacia, due to wheatear conditions.

This is the third time I go on this, I love it. 

Favorites: Ship staff; food choices; great shower in cabin; high quality entertainment (though heavily oriented to pop/disco); quiet hallway due to being in front of ship and very few kids on ship.

Less satisfied with: constant emphasis on selling (tours, art, shops, raffles, drinks, etc.); minimal educational content about ports, other than as part of selling tours (other cruise line had educational seminars before each port that were then replayed on TV); despite the few children on board, most movies in English seemed to be aimed at that audience (Angry Birds, Jungle Book, etc.); prohibition against bringing liquids on board (only diet soda was Diet Pepsi which is awful, while other drinks were heavy on sugar); buffet area was always very crowded and quite noisy.

Worst disappointment: insufficient incentives for back-to-back cruisers (incredibly slow wi-fi used up the "free" minutes in first week, no extra excursions for second week) despite constant email bombardment with offers to get 2-5 freebies per cruise.  The few dollars saved by buying back-to-back didn't compensate for the lack of incentives for the second week.

This was a fantastic cruise and vacation. Due to the time, end of September, it wasn't too crowded with children and it was a very relaxing atmosphere.

I enjoyed all of the ports. The ship's staff were eager to please.  My favorite  person was Gina, the front desk manager.  Gina went above and beyond.  Kelly at the Japanese restaurant was awesome and most of the servers  remembered our names. Best cruise yet! The staff made the difference.  I would have liked to have found breakfast food at a later time and the restaurant on deck  8 wasn't good.  The food seemed to be warmed up and not cooked.  

This was the first and last time we will cruise with Norwegian Cruise Line.

It was totally geared up for American customers although a large percentage were

European etc...

The ship it self was very nice, clean etc.. however some staff were lacking and

in a couple of instances quite rude and abrupt.

There were lots of hidden extras such as WIFI, drinks were extortionate prices

and food in some bars and restaurants poor.

We will be going back with Fred Olsen next time

Really enjoyed Croatia ports which we knew little about - NCL excursion guides were knowledgeable and courteous.  Santorini is one of the most picturesque places in the world!  No need to book a ship excursion there, just explore Oia and Fira on your own.  Good to have a guide in Athens - so much history!  Plan to stay an extra day in Venice - an amazing city and its surrounding islands of Murano and Burano are fun to visit.  Don't forget your gondola ride in Venice - a classic!

NCL Jade is an old ship but has everything needed for a great cruise, Freestyle is awesome and the ultimate dining and beverage packages were great value!

The cruise itinerary had two days of "At Sea," this was really nice as just having a couple of days to relax between ports and go no where was pleasant. We loved the Shore Excursions, but needed some down time to just relax as well.  Cabin temperature controls were excellent, especially when it was 85F with 80% humidity outside.