NCL 2016 Cruise
Norwegian Jade Cruise Review to Caribbean - Western
7 Night Western Caribbean (Tampa Roundtrip)
Sail date: November 13, 2016
Ship: Norwegian Jade
Cabin type: Oceanview
Cabin number: 5596
Traveled as: Large Group
Reviewed: 7 years ago
Review summary
The cruise itself was very nice and I enjoyed it greatly. However the Customer Service desk was dispictable. We were looked down on because we were paying our account with cash. After they supposed set up the account, we went to purchase some items and were told we didn't have an account. We had to go back to Customer Service and deal with them. This happened again and we were given the run around that the computer hadn't updated. It happened to my roommate the third time & again she had to go back to customer service. When I was overcharged for an item they told me I had to go back to where I got the item to make the change. I don't understand why customer service couldn't make the correction when I had the items in front of the representative.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't try to pay your account with cash.
Ports of call
Coxen Hole, Roatan, Bay Islands, Honduras