Norwegian Jade Cruise Reviews - Reviews

Ship was clean. Staff was great. Food was good but not enuf variety at buffet. Should have been some lectures on history of ports - not just about shopping. Not enuf interesting activities. I was quite bored. Not smooth getting to excursions. Passengers always yelling about people cutting in line.

From day one our toilet did not flush at all or only once a day. Out of a 13 day cruise our toilet only worked 4 days with no problem. The customer service staff was helpful, when they saw me heading their way they knew what the problem was. The room steward was very rude when we reported the problem to her, she insisted that I did not know how to flush a toilet. We ended up using the hallway toilets unless it was the middle of the night. The rest of the staff with a few exceptions was very rude. The restaurant staffs, not counting the specialty ones, was of the opinion that once they served your food there was no reason to check on you. Drink refills was a joke, you had to chase someone down and you were lucky if they remembered. As for the excursions, if there is a bank holiday in a country is would be nice to know ahead of time. One stop in France (Brest) was a holiday and nothing was open. We found our soon enough and canceled that excursion. The other excursions were okay. The inspection stop in Portland UK could have been organized a lot better. There we quite a few rumbled feathers that day. Over all I do not think we will ever take a Norwegian cruise again unless it was the only way to get we want to go.

The quality of the food and the menu selections were very good. The specialty restaurants were outstanding and provided the best overall service. The main dining rooms seemed to be hit or miss on the service issue. If you had the right waiter (and you didn't get much choice) the service was very good while others were less attentive and seemed like they were bored being there! The ship was very clean and comfortable and relatively easy to get around. As with the main restaurants, the bars and lounges had some service issues depending who was waiting on you. The entertainment was much better in the bar and lounge areas than the main theater. But, that is my opinion based on my personal likes. On a negative note about NCL: I signed up for the NCL program to bid on an upgraded cabin. What a joke! Don't do it! The ship had many upgrade cabins empty (only 2200 passengers with a capacity of nearly 3000) but no upgrade was offered at my bid. In addition, they did not notify me about any upgrade until 2 days before sailing. I like more advance notice than 2 days of which cabin I will be staying in. The ports of call were mixed as far as interesting. However, May 1, 2018 is an European holiday with many shops and restaurants being closed. Many people didn't realize this and had sighed up for shore excursions that day. When they announced on the ship, the day before (April 30) it was a holiday, many passengers tried to cancel their excursion, but were told they had to do it 48 hours in advance. Overall the cruise was very good, clean comfortable ship with good food and enough enthusiastic crew members to offset the ones who didn't want to be there!

Great overall. Already planning another TransAtlantic. Entertainment was top-notch, although missed George Soloman from P.C.T. cruise last fall. He has significantly broader talent than the opening night performance this cruise. Will NEVER book on the 8th floor forward again. Walls were paper thin and you could hear ever word of every conversation in both adjacent rooms. Had to turn the TV on and volume up pretty loud to drown out the conversations on both sides.

It was great to be on the Jade again, to see her refit and cruise to different places and 7 days this time. We had a fantastic time once again a perfect Cruise for all our Family celebrations, hopefully see you again next year 😀

Good deal and I'm glad that I went, but the service wasn't as good as other cruises--especially at guest services. Food was fine. Entertainment a lot of fun. Didn't love the layout of the ship as there wasn't a "promenade deck" where everything was happening--more compartamentalized. The pool was on the smaller side but didn't feel crowded. Could get a deck chair when we wanted them.

Enjoyed the trip. Food was very good except for the O’Sheehan and the Alizar which served only Luke warm food.

The cruise was absolutely fantastic! This is my second time cruising with Norwegian and I will be back again next year!

I will not be going on another Norwegian Cruise. I was highly dissatisfied, perhaps this was simply just a bad cruise but I will not make another mistake by choosing Norwegian again. The food honestly tasted like microwavable lean cuisine. I had one A rated meal over the span of 5 days. I am currently waiting to hear back from Norwegian.

It is a comfortable ship and the price I got was a very good deal.

relaxing vacation. staff very friendly and room was amazing

The cruise was over Palm Sunday and Easter. There were activities for children for Easter and chocolates and colored eggs for all. We really enjoyed the Jade and the cruise itinerary. It was over full with it being a holiday cruise. If you do not want a lot of children aboard, do not book over a holiday/spring break. Each island had something interesting and special about it. Highly recommend the ship and cruise.

It was a good ship with friendly employees. But there was no wow factor or impressive looking things like we saw in a Royal Caribbean ship. The food was same in the buffet everyday with minimal changes. We may go back to Royal Caribbean in future

This was my first cruise trip. I love the way I was welcomed . Great staff members, delicious food!!!!!

We enjoyed our cruise. The staff on the ship was wonderful. 10 days never went by so quickly! Can’twait to go back!

The Panama Canal Cruise was expensive and one we saved up for. We planned ahead for everything including shore excursions and dining packages. Upon boarding ship to find no excursion tickets in room started the first of our first our frustrations, followed by no reservations at our specialty dining. NCL was non apologetic and difficult to work with placing the blame on . I have waited this long to reply to this survey as I have still been trying to have this situation resolved. My personal cruise associate has been great in attempting to get to the bottom of this situation with no success thus far.

As noted above we have been on several cruises, but we will never use Norwegian again.

I enjoyed the cruise primarily because it got me to the Panama Canal, but Norwegian was a good choice.

Again booking agent should have explained that the cabin would require someone climbing a ladder to an upper bunk. Smoking in the casino is a turn off.

Overall, I had a decent vacation. And will most likely try a different ship.