Terrible Cruise Line - Terrible Food/Terrible Service/Little Entertainment

Norwegian Jade Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 71

Overall rating:

1.5 out of 5
Verified Review
Norwegian Jade

7 Night Caribbean: Harvest Caye Cozumel & Roatan (Tampa Roundtrip)

Sail date: March 31, 2024

Ship: Norwegian Jade

Cabin type: Suite

Cabin number: 11568

Traveled as: Couple

Reviewed: 7 months ago

Review summary

This is a terrible ship, crew, entertainment and cabin. Do not waste your money on this company!

Embarkation

1 out of 5
Overall Bad Experience. We pre-registered as requested but this process was painfully slow and should have been much faster!

Ship experiences

Food and Dining

1 out of 5
Food was often cold, overcooked and bland. The worst food I have experienced on 20 previous cruises. Service was always too slow and poor customer interaction.

Onboard Activities

1 out of 5
This Company only cares about making additional money. Constant “Game Shows” for money but very little entertainment for guests. Worst ever - most nights nothing to do but listen to lounge music.

Entertainment

1 out of 5
Only one good music group - Prelude Duo others were no good. Singers were very amateur like. Not worthy of paying thousands for this cruise.

Children's Programs

No children on this trip.

Service and Staff

1 out of 5
Poor customer interactions. Room steward actually charged us for mini- bar that we never used! Be ware of this group overcharging you! They don’t make it easy to see your bill during the cruise. Nothing on TV to watch charges!

Ship Quality

1 out of 5
Very old ship and rooms. Example - my room had. Tub/shower combo that was over 18 inches high to step into. Making it non-ADA compliant and a fall hazard. I contacted Guest Services who did nothing to assist me with this issue. Long ship corridors with little signage. Obviously not updated despite “recent” renovations?

Cabin / Stateroom

1 out of 5
Terrible design. Couldn’t fully open closet door making it difficult to get clothes in and out! Poor ac system.

Ship tip

Sail on a better cruise line! This ship is old. With little free entertainment, poor stage shows, bring lots of extra money for game shows that they charge you to play, very poor, disinterested staff and no real Guest Services. There are much better cruise lines. Don’t waste your money here.

Ports of call

Costa Maya (Mahahual), Mexico

1 out of 5
Beach House scape was a bust. Locals constantly on us to but useless trinkets. Beach was filled with seaweed making it impossible to go into the water!

Harvest Caye, Belize

3 out of 5
Beautiful beach and pool. This is a great place to swim and enjoy the water!

Coxen Hole, Roatan, Bay Islands, Honduras

4 out of 5
Excellent tour of Brewery. The owner of the Brewery gave us an extensive tour of his beer making process with drink tasting paired with sausage and snacks. Well worth the money!

Cozumel, Mexico

1 out of 5
Poor tour guide and not worth the money for Island Discovery and Chocolate tour.

Disembarkation

3 out of 5
Good experience and fairly fast paced to get bags and leave the ship.

Traveler Photos

Needed towels to get in and out of tub. Very high step over 18 inches to get in and out of shower.  Poor for 60 years old to manage!
Was this review helpful? 25

9 Comments

SEASTHEDAY525     7 months ago

Sorry it wasn’t a great trip for you

benbrand1     7 months ago

Traveled on the same ship on the same dates and one of the same excursions and had a wonderful trip, wonderful meals and entertainment. Hate that it didn’t meet your expectations.

Gwbigdog     7 months ago

Oops 😬 sorry thanks

javawoody     7 months ago

Appreciate your view

natelorip     7 months ago

Thanks for the review. Sorry your trip wasn't everything you wanted it to be.

bubbles60     7 months ago

Sorry you were not pleased. We have been on the Jade and had a wonderful trip. We have always been pleased with the included dining options on ncl.

HeavySeas     7 months ago

Thanks for sharing

JimOhio     7 months ago

Thanks for sharing. We just cruised on the Jade in January and had none of the bad experiences you did. I do agree that Prelude Duo is excellent.

cruising2004     7 months ago

Sorry this cruise was a disappointment. No, that bathtub was not in ADA compliance. Thank you for your review.

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