Haven Room

Item: Norwegian Jade
Rating: 4
Author: della426

Norwegian Jade Cruise Review to Caribbean - Western

della426

Contributor Level: Cruise Director

96 Days Till Next Cruise

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 126

Overall rating:

4 out of 5

7 Night Caribbean: Harvest Caye Cozumel & Roatan (Tampa Roundtrip)

Sail date: March 31, 2024

Ship: Norwegian Jade

Cabin type: Suite

Cabin number: 14508

Traveled as: Family (older children)

Reviewed: 1 month ago

Review summary

I love the Haven. Love being spoiled. This ship didn’t come close to having a REAL Haven. I was shocked to see the sun deck empty. But why sit there when you couldn’t eat or drink on the Haven sun deck. No waitstaff at all on the sun deck. Money not well spent for a Haven room.

Embarkation

3 out of 5

Just Okay

Ship experiences

Food and Dining

3 out of 5

No dedicated Haven dining rooms or lounges

Onboard Activities

3 out of 5

Smaller ship. Not many extras

Entertainment

3 out of 5

Shows were good. Not many to choose from.

Service and Staff

4 out of 5

No complaints about anyone who worked on the ship. They did what they could. Felt understaffed though.

Ship Quality

4 out of 5

Clean.

Cabin / Stateroom

4 out of 5

Not the Have I’m used to. No Haven Lounge or dining. Utilized other restaurant areas that were otherwise closed for breakfast and lunch. No indoor Haven lounge or pool bar service. No outside Haven bar or food service. Not sure why I even paid for a Haven room. I got zero percs other than a nicer room. Extremely disappointed in this ships Haven and would never recommend it. When I complained I received $300 towards my next cruise. I spent over $10 grand to book one room and it was not money well spent. I’ve stayed in the Haven a few times and never felt like I wasted my money. This time it was a waste. Smaller ship did not mean better Haven service.