Worst Cruise Ever!

Norwegian Jade Cruise Review to Caribbean - Western

timgaffney

Contributor Level: Second Mate

Cruises: 7+ cruises

Reviews: 4

Helpful Votes: 137

Overall rating:

2 out of 5

Verified Review

7 Night Western Caribbean (Houston Roundtrip)

Sail date: November 28, 2015

Ship: Norwegian Jade

Cabin type: Balcony

Cabin number: 10068

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Never again will I sail with Norwegian. This was easily the worst cruise of the 15+ cruises I have taken. Here are the specifics:

* Balcony room extreamly small. Had to sit on the commode with my legs outside the door to accommodate.

* Breakfast room service did not include any fresh fruit, yogurt, bagels, eggs. Only coffee and a few pastries offered.

* Cruise was totally understaffed. Waited 20 minutes at bar for a drink. Saw bartenders arguing with each other.

* Overall staff rude and not friendly.

* Food in main dining room marginal at best.

* At the "Martini Bar" they had few martini glasses. Served Martini's in water glasses. After dinner drinks such as Gran Marnier also served in water glasses.

* Was not given final bill at the end of the cruise. Had to specifically ask for it after cruise.

* Dirty pool towels removed by cabin staff and not replaced. Towel service by pool would not provide additional towels.

* Departure unorganized with passengers arguing with staff.

In speaking with other passengers, we found out we were not alone with our dissatisfaction. Long time Norwegian passengers said it was the worst cruise they had ever been on with Norwegian.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Smallest Balcony cabin I have ever seen in all of my cruises.

Ship tip

Never ever sail the Jade.

Thumbs up

Ports of call

Houston, Texas

3 out of 5

Cozumel, Mexico

5 out of 5

Belize City, Belize

3 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5

6 Comments

ckelchera15 8 years ago

at least there's other Cruise Lines. Don't let this one experience stop you.

Thumbs Up 2

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marta76 8 years ago

I'm glad they got it together. I'm not a negative person, but it was both of my grown children's first time cruising and they aren't sure they would do it again.

Thumbs Up 0

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whiskypie 8 years ago

We just returned on 12/12. The cruise was great! We were so relieved after all of the negative reviews but I think they got their act together. So don't worry about your upcoming cruises!!

Thumbs Up 2

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JanRotwo 8 years ago

So sorry to hear about your cruise. So disappointing . We are heading out on the Jade in two weeks for our 50th ann. Boy I hope we have a better experience .

Thumbs Up 1

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marta76 8 years ago

You must have been on the same one I was on 11/28 thru 12/5. I had an inside cabin, which was plenty large for the 2 of us and my husband is 6'2". The bar staff were horrible, except for a few. We had to search for bars that didn't have long lines. Their biggest problem is that they make all their blended drinks one at a time, they need to make full pitchers of their most popular drinks. Customer Service was not too helpful either. A lot of our issues started with what our cruise consultant didn't pay attention to before we got on the ship. We had the same problem with our pool towels, the steward took them but didn't replace them with fresh ones. Not satisfied with our trip either.

Thumbs Up 0

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ckelchera15 8 years ago

Oh Dang it#! we're heading out on the 19th. ... Christmas Cruise. I'll pray for a Great Experience for my 1st timers. . but thanks for the heads up ☆

Thumbs Up 0

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Norwegian Jade out of Houston -November28 2015

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