Worst Cruise Ever!

Norwegian Jade Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 4
Helpful Votes: 92

Overall rating:

2 out of 5
Verified Review
Norwegian Jade

7 Night Western Caribbean (Houston Roundtrip)

Sail date: November 28, 2015

Ship: Norwegian Jade

Cabin type: Balcony

Cabin number: 10068

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Never again will I sail with Norwegian.  This was easily the worst cruise of the 15+ cruises I have taken.  Here are the specifics:

 

*  Balcony room extreamly small.  Had to sit on the commode with my legs outside the door to accommodate.

*  Breakfast room service did not include any fresh fruit, yogurt, bagels, eggs.  Only coffee and a few pastries offered.

*  Cruise was totally understaffed.  Waited 20 minutes at bar for a drink.  Saw bartenders arguing with each other.

*  Overall staff rude and not friendly.

*  Food in main dining room marginal at best.

*  At the "Martini Bar" they had few martini glasses.  Served Martini's in water glasses.  After dinner drinks such as Gran Marnier also served in water glasses.

*  Was not given final bill at the end of the cruise.  Had to specifically ask for it after cruise.

*  Dirty pool towels removed by cabin staff and not replaced.  Towel service by pool would not provide additional towels.

*  Departure unorganized with passengers arguing with staff.

 

In speaking with other passengers, we found out we were not alone with our dissatisfaction. Long time Norwegian passengers said it was the worst cruise they had ever been on with Norwegian.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Smallest Balcony cabin I have ever seen in all of my cruises.

Ship tip

Never ever sail the Jade.

Ports of call

Houston, Texas

3 out of 5

Cozumel, Mexico

5 out of 5

Belize City, Belize

3 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5
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