Norwegian Jade Cruise Review to Europe - Mediterranean

Contributor Level: Purser

4-6 cruises


Helpful Votes

3 out of 5

Great Itinerary for the Money. Ship needs updating

Sail Date: March 28, 2015

Reviewed: 2 years ago

Traveled As: Singles/Friends

Room Type: Inside

This was my 2nd cruise on NCL and will probably be my last one.  I am pro-Princess for many reasons. #1 NCL does not have washers available to passengers and you have to stuff what you can in a small bag for $22.00 service.  #2  NCL really needs to update their beds....out of 4 rooms with my group only 1 bed was not dipping in the center.  They have made the problem worst with a piece of foam and topper pads. I did remove the linens and sprayed/turned what was on the bed, so I am not guessing about the bedding. The mattress was clean but just over used by heavy folks who left dip in the center.  My roommate had to have the cabin cleaner add something to hers because it was really bad.  NCL does not used fitted sheets, so the flat sheet is doubled and then it cannot be tucked.  The bed was very uncomfortable because of this.....finally I asked the cabin cleaner to unfold it and just tuck it completely around the twin mattress.....this worked and the linen was tucked throughout the night.  #3 entertainment can stand some improvements....maybe 3 shows were worth the time. They should bring in professionals more than 3 times on an 11 day cruise. Phillipinos just cannot do "Motown Hits"  what a disaster that night.  Many people complained and said it was a waste of their time.  The night of "Elements" was spectacular and really professionally done, everyone enjoyed this show.

Now for the good.....#1 the cabin is not bad for size and the bathroom was spacious.  #2 the dining room food was good and hot if get there for first seating at 5:30 or 6:00pm....service very slow after this time.  I had only ONE BAD MEAL....I decided to order something that had been on the menu the day before....well this was a mistake.  They brought the meat out to me "cold" and I do mean "cold" from the heat.  I sent it back and it was "warm in some area", finally I decided it was a mistake to order something that they were not prepared for from the menu.  This was the only bad experience in 10 days.  The breakfast in the dining room was good and hot.  I am not a fan of the buffet and did not eat there unless returned from tours hungry and unable to wait until 5:30. People are just "nasty" and do not know how to handle food at I just don't go.

My last cruise on NCL Star the bed was more comfortable and the food was worst than the Jade.  I did enjoy the cruise overall and would recommend the itinerary for sure.  If the Itinerary is done by another cruise may be good to try another one if you are picky about your food and bedding.

I do not have plans to return on NCL for another cruise....unless it is a brand new ship. 

Ship Quality
See my comments
Food and Dining
See my comments
Service and Staff
Jorge, cabin cleaner was very conscientous and concerned about our comfort. The staff was overall friendly but some of the workers in the dining room was just tired and showed smiles and far away looks.
Really should be improved with professionals and not staff who think they can sing or dance
Onboard Activities
Destinations and Excursions
Did not use NCL for any excursions. Destinations were great
Cabin / Stateroom
Beds needs replacing quickly.
Livorno (Florence & Pisa), Italy
Livorno has nothing to see....Accademia was nice and seeing the Leaning Tower
Monte Carlo, Monaco
Great place. My tour was wonderful and we saw the grounds of Princess Grace
Toulon, France
This time was "TooLong", name is fitting. Nothing to do, stay on the ship
Barcelona, Spain
Great stop and lots to see
Valencia, Spain
Nice quaint town with courtyards, but walking is best to enjoy the sights in the city center
Cagliari, Sardinia
Another place that was just a needed stop for ship. Nothing spectacular..stay on the ship.
Palermo, Sicily
Interesting place and the sights around the island. Beautiful beach in Mondello but not season for beach during cruise.
Civitavecchia (Rome), Italy
Private service with NCC Plus for transportation to airport was wonderful & timely. The NCL disembark procedure was timely and everyone was helpful.


When many children are on a cruise and there are rules related to the entertainment nights, the staff should monitor the rules. Very young children were allowed to sit in the 1st 2 rows but they had asked on the programs that they not. Why ask and you are not going to monitor if it is done.

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