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Item: Norwegian Getaway
Rating: 4
Author: franf1975

Norwegian Getaway Cruise Review to Caribbean - Eastern

franf1975

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 28

Overall rating:

4 out of 5

Verified Review

7 Night Caribbean: Great Stirrup Cay & St. Thomas (Port Canaveral Roundtrip)

Sail date: July 30, 2022

Ship: Norwegian Getaway

Cabin type: Suite

Cabin number: 14772

Traveled as: Couple

Reviewed: 2 years ago

Review summary

My wife and I have been on several cruises with Norwegian. I can honestly say this was the most disappointing cruise we have ever been on. An engine malfunction kept the ship from traveling at full speed so all of our ports were cut short. We paid for a certain cruise and didn't receive what we paid for. All of our excursions were cancelled and rescheduled without our knowledge or consent. The receptacles & tv in out stateroom quit working and even though I requested for them to be fixed immediately they were not fixed for 2 days. When we returned home, I found that Norwegian charged us $1075.79 when our account was settled before disembarkation. As if the above isn't bad enough, the day we left, from a 7 day cruise, my wife started feeling bad. I ended up having to take her to the local emergency room and where she tested positive for Covid. Thanks, Norwegian, for a horrible experience and for ruining my anniversary.

Embarkation

5 out of 5

Quick & painless

Ship experiences

Food and Dining

5 out of 5

The food and drinks were excellent.

Onboard Activities

5 out of 5

There was an abundance of onboard activities.

Entertainment

My wife & I did not attend any of the entertainment shows.

Children's Programs

My wife and I have no children.

Service and Staff

5 out of 5

All of the employees my wife and I encountered were polite, friendly, and quick to help.

Ship Quality

5 out of 5

My wife and I have been on many cruises with Norwegian and find that the layout is similar on all the ships and easy to navigate.

Cabin / Stateroom

5 out of 5

The cabin was clean and roomy. Unfortunately the bed was extremely uncomfortable.

Ship tip

Don't do it !!

Thumbs up

Ports of call

Port Canaveral, Florida

5 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas Did not visit port

My wife and I have been to Great Stirrup Cay several times and didn't care to go again.

Thumbs Up 0

Charlotte Amalie, St. Thomas

2 out of 5

Our time was limited due to an engine malfunction that kept the ship from traveling at full speed.

Thumbs Up 2

San Juan, Puerto Rico

1 out of 5

Due to an engine malfunction we were not able to go full speed & didn't get to the port until 3 pm. We had to be back on the ship at 11 pm. We were supposed to have a full day and instead we only had 3 or 4 hours of daylight. Very disappointed is an understatement.

Thumbs Up 0

Puerto Plata, Dominican Republic

1 out of 5

Disembarkation

2 out of 5

Again our time was limited due to an engine malfunction that kept the ship from traveling at full speed. We got to port around 10 am and had to be back on the boat by 3 pm.

7 Comments

GSpringer 2 years ago

Thanks for sharing

Thumbs Up 0

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Frogboo95 2 years ago

Something not adding up here.

Thumbs Up 1

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Dumfy75 2 years ago

I’ve always had my final bill before I leave, not after the cruise. The only thing that you’re warned can sometimes still be outstanding is if you used a debit card and they put a hold on your account and don’t lift it right away. Sorry your ports were cut short but the actual cruise itself sounds like it was great. Covid not so good, but a risk you take going anywhere these days. Hope your wife is feeling better.

Thumbs Up 2

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AuntPinkie 2 years ago

Sorry this cruise didn’t meet your expectations.

Thumbs Up 0

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Gwbigdog 2 years ago

Thanks for sharing your cruise

Thumbs Up 1

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kef2016 2 years ago

Thanks for sharing your cruise experience. Sorry that it didn’t meet all your expectations. It is so important to check your onboard account each day as well as before you depart the ship to make sure it is correct. It is so much easier to take care of issues onboard instead of at home.

Thumbs Up 2

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RetiredRay 2 years ago

Sounds like a nice cruise but lousy port experience. Wonder what the extra charge was that supposedly did not show up on their shipboard accounting?

Thumbs Up 3

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