Stay Away fro the Getaway!!

Norwegian Getaway Cruise Review

Cruises: 7+ cruises
Review: 1
Helpful Votes: 2

Overall rating:

2.9 out of 5
Norwegian Getaway

7 Night Western Caribbean (New Orleans Roundtrip)

Sail date: January 05, 2020

Ship: Norwegian Getaway

Traveled as: Large Group

Reviewed: 10 months ago

Review summary

Not much more to add. Incredibly disappointing. I am saddened I have such a bad view of the ship and NCL, as a result of this trip. I feel we wasted our time and money and unfortunately still feel we need a vacation.

Embarkation

1 out of 5
Very slow and disorganized

Ship experiences

Food and Dining

1 out of 5
Good drinks but long wait at bars. Bar staff not your usual happy and fun bartenders. Felt like they were tired, overwhelmed and going through the motions. Specialty restaurants great but most complimentary venues subpar for both food and customer service. Buffet choices same daily and overly crowded.

Sugarcane Mojito Bar

5 out of 5

Great service and drinks here

Syd Norman's Pour House

5 out of 5

Great music and events. Doors open during day and becomes one of the few quiet places to gather.

Garden Café

1 out of 5

Mediocre food and same selections daily.

Shanghai's Noodle Bar

5 out of 5

Delicious, especially the spicy seafood soup

Waves Pool Bar

1 out of 5

Slow service and bar staff just walking through the motions. Many complaints overheard here.

O'Sheehan's Neighborhood Bar and Grille

4 out of 5

Good food and fun games

Onboard Activities

3 out of 5

Climbing Wall

3 out of 5

Very small, more kid friendly

Ropes Course

5 out of 5

great experience. Must wear completely enclosed shoes.

Getaway Casino

1 out of 5

Payouts limited. Frequent announcements you may only smoke if actively playing. Some staff a bit rude in requesting you move over 2 feet to the "smoking side". Not your typical comps for free cruise vouchers as seen with competitor cruise lines.

Entertainment

4 out of 5

Burn the Floor

5 out of 5

Talented dancers

Cirque Dreams & Steam

5 out of 5

Great experience and most definitely worth it. Not to be missed. Meal was steak, shrimp and veggies with odd pairing of french fries. Lovely salad and dessert. The performance was exceptional!!

Spice H2O

5 out of 5

Nice adult area

Headliners Comedy Club

5 out of 5

Fun times with good comics. Limited seating so arrive early.

Service and Staff

3 out of 5
Very disappointed. Most cruises I have experienced, the staff is amazing and seek to make your time special. The majority did little to interact, be efficient, our appear like they enjoyed their jobs. Definitely a different experience.

Ship Quality

1 out of 5
For being a larger ship, it was very closed in and thus felt crowded everywhere you went. Poor layout and design. Smoking area on 15 always filthy, empty glasses seen around deck tables all the time, deck railings with splintering varnish - be careful to not slide your hands.

Cabin / Stateroom

3 out of 5
Shower did not drain and overflowed to bathroom floor everyday.

Ship tip

Think twice. I know I sound like a complainer but I really want to save anyone else the dissatisfaction we experienced. We are avid, frequent cruisers and have never had a single bad experience with RC, Princess, or other NCL ships. This has sworn me off NCL completely. Such a shame as it was a trip we purchased for our family of eight. We will stick with RC for future travel.

Ports of call

George Town, Grand Cayman

5 out of 5

New Orleans, Louisiana

5 out of 5

Cozumel, Mexico

5 out of 5

Ocho Rios, Jamaica

1 out of 5
Didn't stop due to wind. No other port of call arranged and no offer of credit to compensate.

Disembarkation

1 out of 5
The worst. We signed up for a tender to shore in Grand Caymen and patiently waited for our group to be called. It took 3 hours to get to our group. I feel for those who were even later. Definitely interfering with our time in port. If you have a excursion booked through the ship, you will be tendered first. Book you tender ASAP or you will be waiting. Disembarkation at the end was ridiculous. Everyone who did ship walk off with luggage congregated in all areas causing congestion at every elevator and nowhere to go. Very disorganized for something that they do weekly.
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