NCL DOESN'T CARE ABOUT ITS PASSENGERS

Item: Norwegian Getaway
Rating: 1
Author: NOLAPJF

Norwegian Getaway Cruise Review to Transatlantic

NOLAPJF

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 6

Overall rating:

1 out of 5

19 Night Transatlantic Westbound (Copenhagen To New Orleans)

Sail date: October 20, 2019

Ship: Norwegian Getaway

Cabin type: Balcony

Cabin number: 11240

Traveled as: Couple

Reviewed: 5 years ago

Review summary

The ship's staff tried hard but NCL obviously only cares about making money. The infirmary charged ridiculous prices (thousands of dollars for minimal services) and charged your credit card whether you agreed to it or not. The ship lost my suitcase and gave me a claim form which said their liability is a maximum $100. The ship stopped for a few hours in Miami to refuel and take on provisions and every passenger had to get off and go through Customs, which was a minimum three hours in line to get off and back on, leaving no time to do anything in Miami but stand in line. Never again on NCL.

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5

The food was always cold. Service was very slow.

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

The service was slow but the servers were working hard. NCL needs to hire more help.

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

The room was what I expected for the price.

Ship tip

Do not go to the infirmary unless absolutely necessary. The prices are exorbitant.

Thumbs up

Ports of call

Copenhagen, Denmark

1 out of 5

Rotterdam, Netherlands

1 out of 5

Southampton (London), England

1 out of 5

Le Havre (Paris), France

1 out of 5

Portland (Weymouth), England, UK

1 out of 5

Cobh (Cork), Ireland

1 out of 5

Royal Naval Dockyard, West End, Bermuda

1 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas

1 out of 5

The lines for the tenders were over an hour each way.

Thumbs Up 0

Miami, Florida

1 out of 5

The ship only stopped for a few hours and the entire time was spent in line for Immigration and Customs.

Thumbs Up 0

Disembarkation

1 out of 5

9 Comments

maer17 5 years ago

Wow

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yk07us 5 years ago

I was on this cruise and I wouldn't give 1 star to anything, especially to the European ports, embarkation and even disembarkation. No experience with the med. office but I heard the same story from different ships and lines. Miami was a huge mess. We left at 9 am as we had an excursion and breathed through passport control on 15 min. Getting back on the ship was a totally different story. 4000 people had to do that at the same time. Food in the Garden Cafe was normal temperature, MDR was good, the service was also good and entertainment, at least some, was excellent. It was a good cruise, not spectacular as our previous experience.

Thumbs Up 2

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SueJeremy 5 years ago

Thank you for the review. I’m looking at adding outside travel medicine insurance after reading. I found that less than $200 for up to 50,000 coverage might be worth it.

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daddydoug11 5 years ago

Sorry, you had a bad time. Not sure what the Miami fuel/customs stop was about. Also not sure I'm buying the entire story here, there's more to it, I'm sure. You are however 100% correct about the med center! A friend of ours on the Getaway in 2018 was charged $3,400.00 to his card because his son got dehydrated. They gave him 1 bag IV fluids & 2 qt. bottles of Gatorade. (So that part of the story is NOT fake)

Thumbs Up 3

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jpmato16 5 years ago

The cruise line has nothing to do with the medical center. All payment and arrangements are between you and the PRIVATE company that provides medical services. That is why you get cruise insurance. I’m sure you’re exaggerating about customs in Miami, but I’m also sure that this was a tiny portion of your overall trip. I think you’re letting the illness in your group cloud your judgement of the rest of your experience.

Thumbs Up 4

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Summerholiday 5 years ago

I call bs :-(((((((

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WhiskeyWade 5 years ago

Fake

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Blondy 5 years ago

Hate much!! 🤔

Thumbs Up 0

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PhillyFamilyof6 5 years ago

Wow!!! So sorry you went thru that..😕😕😕what a bummer!

Thumbs Up 2

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