Could Have Been Better

Norwegian Gem Cruise Review

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 24

Overall rating:

3.5 out of 5
Norwegian Gem

5 Night Bermuda (New York Roundtrip)

Sail date: April 09, 2022

Ship: Norwegian Gem

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Terrible cruise! I'll NEVER go with NCL again. There are so many choices, NCL just doesn't impress me and I was very disappointed and embarrassed.

Embarkation

3 out of 5
We were lucky to get there by 9 am and be on the boat by 10 am but there were a lot of people who weren't. Unfortunately, we had to sit around and wait until about 3 pm until the cabins were ready, with nothing to do and very limited opportunities for food or drink. We were supposed to leave by 4 pm but didn't pull away until 6 pm. Overall, it was all poor planning by the cruise line.

Ship experiences

Food and Dining

2 out of 5
Food was terrible in the buffet. Steaks were dry, eggs were runny, pancakes were grainy and fell apart...it was just a very poor culinary experience. Liquors we requested, which were on the menu, were never available. This cruise was terrible.

Onboard Activities

2 out of 5
What activities? 🤣🤣 The only activities that were scheduled were things that were meant to take your money.

Entertainment

2 out of 5
Terrible, Terrible, Terrible!!! I've seen better productions at high schools.

Children's Programs

1 out of 5
There weren't any and there literally wasn't anything for kids to do. The only thing that was open was the arcade. Due to this, there were kids running around everywhere and parents too disengaged to reprimand them.

Service and Staff

4 out of 5
Our room attendant was probably the only upside to this cruise. He was very attentive.

Ship Quality

2 out of 5
Ship was very small compared to others on the seas. Because of this, one could easily feel the boat rocking from side to side. Ship needed to be cleaned and updated. Seats in the theater were broken, many lights were out, windows looked like they never got cleaned ... I could go on and on.

Cabin / Stateroom

5 out of 5

Ship tip

Don't do it. Go with another cruise line!!

Ports of call

Norfolk, Virginia

4 out of 5
Very clean and nice people

New York, New York

4 out of 5

Royal Naval Dockyard, West End, Bermuda

5 out of 5
Very clean and beautiful but the locals we're not very hospitable.

Disembarkation

5 out of 5
We did the "self disembark meant" and were off the ship in ten minutes.
Was this review helpful? 24

7 Comments

jec115    2 years ago

Thanks for the review. We sail NCL and never had any issues. Maybe you would be better sailing on larger cruise line ships with more venues and people onboard.

javawoody    2 years ago

Thanks for the review

painter79    2 years ago

Sounds like cruising is not for you, But you might try camping LoL

AuntPinkie    2 years ago

Sorry this cruise didn’t meet your expectations. Appreciate your feedback.

Gwbigdog    2 years ago

Oops 😬 thanks m

purpl    2 years ago

Sorry your expectations were not met.

CruzeFan    2 years ago

Thanks for the review. Cruising during Spring Break is not usually a great experience.

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