Not like it used to be

Norwegian Gem Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 21

Overall rating:

3 out of 5
Verified Review
Norwegian Gem

13 Night Southern Caribbean (Boston Roundtrip)

Sail date: November 08, 2019

Ship: Norwegian Gem

Cabin type: Balcony

Cabin number: 10566

Traveled as: Couple

Reviewed: 2 years ago

Review summary

If you cruised before, you will be disappointed. Obvious cutbacks on food quality and service. Make sure you get a bargain on this ship, don’t pay all the money.


3 out of 5
Long line even for the ‘fast lane’ setup for platinum

Ship experiences

Food and Dining

2 out of 5
Some of the dinners at the sit down main dining room were terrible. Used to be better quality, now not sure if they are just using leftovers from the buffet or items straight from the buffet.

Onboard Activities

2 out of 5
Needs an upgrade


3 out of 5
Just ok, obviously not like it used to be. Live music around the ship was great.

Children's Programs

5 out of 5

Service and Staff

4 out of 5
Hard workers. It’s obvious that they’ve cut down. Service used to be much faster at the sit down dining rooms, rooms used to be cleaned more often (and used to get animal towels). Lots of cutbacks.

Ship Quality

2 out of 5
Needs a good upgrade

Cabin / Stateroom

2 out of 5
Could use a good carpet and wall cleanup. Bathroom is so tight and outdated. Had a coffee maker but no coffee. Had no laundry bags, had to ask 3 times. Tv is terrible. So small and not getting as many channels than in the past. Another cutback.

Ship tip

If you have sailed Norwegian in the past, you will be disappointed. Obvious cutbacks on service, food and quality.

Ports of call

Boston, Massachusetts

2 out of 5
Dumpy area. It’s just a big old warehouse.

Charlotte Amalie, St. Thomas

4 out of 5

St. John's, Antigua

4 out of 5

Bridgetown, Barbados

3 out of 5
Best port.

Castries, St. Lucia

3 out of 5

Basseterre, St. Kitts

4 out of 5
The locals are very pushy and the beaches are terrible.

Tortola, British Virgin Islands

4 out of 5


4 out of 5
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