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Norwegian Gem Cruise Review to Caribbean - Bahamas

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 51

Overall rating:

1 out of 5
Verified Review
Norwegian Gem

7 Night Bahamas & Florida (New York Roundtrip)

Sail date: July 09, 2016

Ship: Norwegian Gem

Cabin type: Oceanview

Cabin number: 5042

Traveled as: Family (young children)

Reviewed: 8 years ago

Review summary

Aside from some very friendly barmen, most of the service people were not friendly. The service people were indifferent and pretty much thought it irrelevant whether they served you or not. The food in all the restaurants was terrible. All the food at the buffet was bland and without taste. The specialty restaurants were no different, it felt as if when you ordered, they just went up to the buffet and served you from there. We had the ultimate drink package, there's nothing ultimate about it,in most cruises you get the chance to serve youself, here you have to first find a bar and then wait 5 to 10 minutes to get served. We also had the Internet 250 minute package. It took me 60 minutes to send one email. The connection throughout the entire cruise was non existent. After having used more than half the Internet package to send 2 emails, we went to see the Internet Manage. He was the most disrespectful and nasty person on the ship. Pretty much, what he told us was that the Internet service was not guaranteed and that we should just keep trying. I'm sure if I told them that my payment to them was not garanteed, they would sure find a way to resolve my issue. The service costs between $150 to $300, so if you really don't need it, don't take it. To summarize, the Internet manager's there just to look at you, smile in your face and tell you that the Internet package entitles you to no Internet. Finally, just to say that where we did have a pleasant experience was with the room cleaning people. They were very friendly and always treated you right. So, if you're really happy with staying in your room the entire cruise, then take it, otherwise look somewhere else.

Ship experiences

Food and Dining

1 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Cabin / Stateroom

3 out of 5
Good cleaning people

Ship tip

Do not board this ship.

Ports of call

New York, New York

3 out of 5

Port Canaveral, Florida

3 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas

3 out of 5

Nassau, Bahamas

3 out of 5
Was this review helpful? 51

8 Comments

gina712    8 years ago

Omg you had to wait 5 minutes to be served???? How horrible that must be. And all of the service people not being your best friend...how Dare they!!!! (If you can't tell...that was sarcasm!)

kream36    8 years ago

The first time I ever cruised I thought I would die without the Internet, but honestly, I was so busy with activities, I never thought about it, and find it refreshing to be disconnected from everything. Secondly, I do not know any ship that has self service drinks, could imagine what a train wreck that would be. If you patronize the same bar and are polite to the bartenders, they will take good care of you. I sailed on the Breakaway the last 2 times, and even with double the people, never once had to wait to get a drink more than a few minutes.

stewart1    8 years ago

It's true internet package isn't that good but I agree with chill man enjoy your cruise put the phone away also I did that ship years ago food was excellent so was the staff

chillman141    8 years ago

You're on a cruise, can't stay away from the internet for one day?

chillman141    8 years ago

On what cruise do you serve yourself alcoholic drinks? Never heard of that, and if so, I believe it's illegal.

daviebutcher    8 years ago

I had the same experience with the internet...

quanasia09    8 years ago

what was the issue with the drink package exactly ????

kentwong    8 years ago

Thanks for sharing is that service came from Norwegian Cruise line?

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