Misleading Cruise

Item: Norwegian Gem
Rating: 2
Author: sashaj809

Norwegian Gem Cruise Review to Caribbean - Bahamas

sashaj809

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 18

Overall rating:

2 out of 5

Verified Review

7 Night Bahamas & Florida (New York Roundtrip)

Sail date: July 09, 2016

Ship: Norwegian Gem

Cabin type: Inside

Cabin number: 9571

Traveled as: Family (young children)

Reviewed: 8 years ago

Review summary

The favorite part was the washy washy happy happy lady making sure everyone hands are clean. The cruise needs more than one pool and the worst part of all is the 1200 dollar pending charge that is withheld from my bank for days. I was told funds will be released in 5 business days, however that is not the case. We are still waiting to spend our money and it's been day 9. If I do not have my money back Monday morning, I will have to call guest relations and hold for 45 minutes to speak to a representative, and then hold an additional 30 minutes for a three way call to the bank. This waiting period is ridiculous and futile. We will never cruise again with Norwegian, hopefully they can rectify this situation tomorrow.

Ship experiences

Food and Dining

3 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Port Canaveral, Florida

1 out of 5

The excursion to Walt Disney cost 209 per person and duration was 3 hours only

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Nassau, Bahamas

5 out of 5

22 Comments

mareserene 7 years ago

Disney is very effective in providing everybody a dose of masoquism, no toll free phone number is the first, then line for one hour for 3 minutes rides, inmense parking lots to enjoy looking for your car without an idea of where is it, etc, etc, If you want to suffer one day, Disney is your place.

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mareserene 7 years ago

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mareserene 7 years ago

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jleslie48 7 years ago

@mareserene: "This is without mention the $$$$!!!prices" That's right you better not. That's because the last 10 cruise I took on the NCL GEM was 1/3 the price of a 7 day cruise with Disney.

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mareserene 7 years ago

If you want to endure lines, lost your car in inmense parking lots, wait 45 plus minutes for 3 minutes rides, pay triple for less than regular quality food, and all kind of hardness, Disney is you place of election. This is without mention the $$$$!!!prices.

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mareserene 7 years ago

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mareserene 7 years ago

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mareserene 7 years ago

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mareserene 7 years ago

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jleslie48 8 years ago

Its been a long time since I ran my credit cards that close to the max. Credit is a responsibility and needs to be properly respected. This has nothing to do with the cruise ship. You took a $2-5k cruise, Even when I didn't have credit I had cash and/or traveler's checks to cover at least double that amount while away from home.

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quanasia09 8 years ago

I read online that if u use cash it has to be 300 pp ... is that true??? we're just going to put a few hundred on a prepaid card to avoid all the holds on our actual accounts.

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rachelwyatt 8 years ago

I always use cash down..And add as I need to..easier.

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quanasia09 8 years ago

they warn you on the website against using a debit card. it kind of comes down to doing your due diligence ..

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Mary3189 8 years ago

I don't ever remember having any credit card issues, but what I do know is using your debit card as your main source of setting up an account is the cause of lots of these troubles, your money can sometimes be held up for 30 days.

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vin032463 8 years ago

Better off using cash. They give you back the cash that you dont use after you close your account

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kream36 8 years ago

The hold is the bank so I would call them not NCL.

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babygrljaz 8 years ago

The hold is really on your bank not the cruise line

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Jessicadorton 8 years ago

Oh honey, I hope they release it soon. They withheld the ENTIRE amount of our cruise via separate charges AFTER charging the entire amount the day of disembarking. It took 9 days to remove. It was close to $5,500.00!! I was livid! But nothing was done. I will remember than when sailing with NCL again.🤔

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rich0219 8 years ago

I used to work in hotel management and we used to hear this complaint often. Unfortunately, once the hold is released by the company, the remaining hold time is dependent on the bank.

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Kfranke 8 years ago

I just read on line that they hold $300 per person for cruises over 7 days but it reads that you can put down cash. I just emailed some to clarify this for me. It did also say that it could take up to 30 days to be put back in card otherwise. I am waiting to see what the rep. tells me.

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patiobee 8 years ago

I would like to know that too...

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Kfranke 8 years ago

Getting ready to cruise with them why a 1200 hold on credit card???

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Other reviews of this sailing

Poor service & poor programs

The Gem

Excellent trip