Poor service & poor programs

Norwegian Gem Cruise Review to Caribbean - Bahamas

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 54

Overall rating:

2 out of 5
Norwegian Gem

7 Night Bahamas & Florida (New York Roundtrip)

Sail date: July 09, 2016

Ship: Norwegian Gem

Cabin type: Inside

Traveled as: Family (young children)

Reviewed: 8 years ago

Review summary

Finally I have got time to write my comments.

 

I took HAL (Holland America) to Alaska depart and arrive at Vancouver back in 2013. Services, food and show planning were great and I will give 9.0 out of 10. However, I took the Norwegian to Bahamas from NYK was not as good as HAL.

 

Services – 7 out of 10. We dine at Magenta 2 nights and served by two different waitresses and helpers who were not friendly. Even I said thank you to them and they don’t say anything back in return. Surprised!  I found out the services at Grand Pacific was super – same services as Holland America.

Kids club – my son refused to go back to kids club after the first day, so I have to look after him for the entire trip. He said all programs were boring to be there.

 

Shows were short and so-so quality. Other than bingo, casino and drinking at the bar you have not much exciting things to do on the ship during the sea day. I went to track mill a lot for killing time. It’s not good for family vacation.

 

Overall the staffs on the boat were not as friendly as Canadian, HAL to Alaska

 My father’s in law’s luggage (a brand new Samsonite hard case) was dented when we picked it up on shore back in NYK. I have taken picture just in case you would like to see.

 

Last, we were paying more (6 of us) and getting less service. Complained to the front desk and manager on board (the 2nd day of the ship) but nothing had changed the situation. Thinking to go to Hawaii on cruise with my family next year; Norwegian is not on my list. Your loss!

 

 

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

5 out of 5
The Cabin was better HAL's

Ship tip

Finally I have got time to write my comments. I took HAL (Holland America) to Alaska depart and arrive at Vancouver back in 2013. Services, food and show planning were great and I will give 9.0 out of 10. However, I took the Norwegian to Bahamas from NYK was not as good as HAL.

Ports of call

New York, New York

1 out of 5

Port Canaveral, Florida

5 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas

5 out of 5

Nassau, Bahamas

5 out of 5

Traveler Photos

Alligator Farm in Florada Bahamas Beach
Was this review helpful? 54

6 Comments

tinajay    8 years ago

God forbid you'd have to watch your kids, holy moly lol (sarcasm)

sherried    8 years ago

She was talking about her cruise from July of this year if you read it.

dawnro    8 years ago

This review was from a trip in 2013? Jeepers lady, way to hold a grudge. Family vacation kinda means spending time with your offspring. Sorry that was so traumatic that 3 years later it still haunts you. OP, you do understand that this site has absolutely nothing to do with the cruise lines themselves, right? Complaining here is not going to get you a " here's a free cruise-please come back" email.

mgalea    8 years ago

Cruised first time with Norwegian out of NY to Bahamas this summer. First time we have pre-booked our next 2 cruises while on the ship. Friendliest bunch of hard working people we have met!!

cattsteelie    8 years ago

Everyone has their opinion which is okay but some expect a 100 not a 10 everywhere. Every cruise line has their specialties and are different than the others . You shouldn't expect them all to be the same. About the kids, they are your responsibility throughout the trip and if it is a family vacation the best thing is to do everything with the kids and quit being selfish.

Mary1119    8 years ago

Norwegian is awesome

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