Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Purser

4-6 cruises


Helpful Vote

2 out of 5


Sail Date: November 23, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Inside

From start to finish, other than the weather being decent and beautiful islands and meeting great people on board, very dissapointing. First they lost my boyfriends' bag until ,after many times going to guest relations, and checking with housekeeping until nearly 11pm on the first night. Then having a room directly under the casino and complaining to guest services and them telling me the ship was filled to capacity and they could not offer me a different location. Dinner is the main dining rooms, except for the poor excuse for a Thanksgiving Dinner, were adequate but nothing phenominal (sometimes the food was better at the buffets). Had a bad dinner experience at the Majenta and complained at guest service again. They sent Michael from the Majenta and he promised to make up for it if we came back. Went back next evening and he gave us an excellent server and a bottle of wine.... finally some recourse.... but not making up for the overall experience. Poor food choices, limited entertainment after 10 pm and in case of inclement weather, guest relations attitude as if you are bothering them.

Cabin / Stateroom
Cabin was clean and steward was attentive. Other than finding a bottle of vodka in closet (obviously was left by past passenger) and the constant noise from the casino directly above us, the cabin was adequate size and comfort level as expected.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
Food and Dining
New York, New York
San Juan, Puerto Rico
Charlotte Amalie, St. Thomas
Best kept secret.. taxi ride to vendor market, downtown shops and Coconuts Bar/ grill....$8.00.
Philipsburg, St. Maarten
Tortola, British Virgin Islands
unless you do a excursion with your limited time on island... stay on ship.... nothing to see here folks!


Not a party ship by any means! If you plan to actually stay up past 11 pm unless you make arraignments with other guests, dont expect the lounges and bars to be open! Entertainment on pool deck is sparse to say the least, and if it rains, do not expect it to me moved somewhere else or rescheduled.

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