Norwegian Gem Cruise Review to Caribbean - Eastern

Deck Hand

Experience
7+ cruises

Review
1

Helpful Vote
1

2 out of 5

I am mad that I now have to do extra work to get a refund on gratuities charged I could not get charges reversed at the customer service des

Sail Date: November 23, 2015

Reviewed: 11 months ago

Traveled As: Family w/young children

Room Type: Inside

I had a flood in my room I had to pack up and change rooms and I was disgusted that gratuities are so painful to reverse  I was charged gratitutiesfor specialty dining and then an automatic 13.50 a day  I wanted it adjusted and they refused I was told I had to do it on shore

Cabin / Stateroom
The drain flooded into my cabin
Children's Programs
My grandson cried for his mom and was told she was busy he never went back
Entertainment Service was good but buffet too crowded
Service and Staff
Food and Dining
Buffet was too crowded


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