I am mad that I now have to do extra work to get a refund on gratuities charged I could not get charges reversed at the customer service des

Norwegian Gem Cruise Review to Caribbean - Eastern

Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2 out of 5
Verified Review
10 Night Eastern Caribbean (New York Roundtrip)
Sail Date: November 23, 2015
Ship: Norwegian Gem
Cabin Type: Inside
Cabin Number: 5039
Traveled As: Family (young children)
Reviewed: 2 years ago

I had a flood in my room I had to pack up and change rooms and I was disgusted that gratuities are so painful to reverse  I was charged gratitutiesfor specialty dining and then an automatic 13.50 a day  I wanted it adjusted and they refused I was told I had to do it on shore

Food and Dining

5 out of 5
Buffet was too crowded


Service was good but buffet too crowded

Children's Programs

1 out of 5
My grandson cried for his mom and was told she was busy he never went back

Service and Staff

5 out of 5

Cabin / Stateroom

1 out of 5
The drain flooded into my cabin
5 out of 5
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