Good vacation but disappointing cruise services

Norwegian Gem Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

3.0 out of 5
Verified Review
10 Night Eastern Caribbean (New York Roundtrip)
Sail Date: December 13, 2015
Ship: Norwegian Gem
Cabin Type: Balcony
Cabin Number: 10072
Traveled As: Family (young children)
Reviewed: 1 year ago

Overall vacation was great because of the Island tours, very scenic and booked locally not via cruise line.  Extremely disappointed with the terrible cruise services, for e.g. cruise slide was closed for entire trip which our kids were looking forward to and daily activities had 'family dodge ball' listed for 2 pm, we showed up but no one from cruise staff showed up with balls. On our way back to NY, Cruise captain decided to speed up with maximum speed causing tons of people to throw up including my 9 yr. old that ruined our entire day.  This was our 6th cruise with NCL and their on-board services quality has gone down drastically.

Food and Dining

5 out of 5

Onboard Activities

1 out of 5

Entertainment

5 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
5 out of 5
5 out of 5
Book Island tour locally, very inexpensive.
5 out of 5
Book Island tour locally, very inexpensive.
5 out of 5
Book Island tour locally, very inexpensive. Beaches are awesome.
5 out of 5
Book Island tour locally, very inexpensive.
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