NCL IS NOT WHAT IT WAS

Item: Norwegian Gem
Rating: 4
Author: jeanne1148

Norwegian Gem Cruise Review to Canada, New England, New York

jeanne1148

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 13

Overall rating:

4 out of 5

Verified Review

7 Night Canada & New England (New York Roundtrip)

Sail date: September 26, 2015

Ship: Norwegian Gem

Cabin type: Oceanview

Cabin number: 5590

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

WE ARE LONG TIME CRUISES ON NCL. WE REALLY LOVED EVERYTHING ON PAST CRUISES. NOW THEY CHARGE FOR ROOM SERVICE......THEY ARE NICKLE AND DIMEING THE CUSTOMER. I DID NOT THINK THE YOUNG WOMAN WHO WAS MAKING DINNER RESERVATIONS WAS HELPFUL. THE CRUISE WAS STILL VERY GOOD, BUT I SEE THINGS ARE CHANGING AND NOT FOR THE BETTER.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

MY HUSBAND HAS A MEDICAL CONDITION AND THE ROOM WAS NOT WHAT WE WERE EXPECTING, TO ENSURE HIS SAFETY. HOUSEKEEPING DID TRY TO SOLVE THE PROBLEM HOWEVER IT WAS VERY MAKE SHIFT.