Norwegian Gem Cruise Review to Canada, New England, New York

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
3

4 out of 5

NCL IS NOT WHAT IT WAS

Sail Date: September 26, 2015

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Oceanview

WE ARE LONG TIME CRUISES ON NCL.   WE REALLY LOVED EVERYTHING ON PAST CRUISES.  NOW THEY CHARGE FOR ROOM SERVICE......THEY ARE NICKLE AND DIMEING THE CUSTOMER.   I DID NOT THINK THE YOUNG WOMAN WHO WAS MAKING DINNER RESERVATIONS WAS HELPFUL.   THE CRUISE WAS STILL VERY GOOD, BUT I SEE THINGS ARE CHANGING AND NOT FOR THE BETTER.

Cabin / Stateroom
MY HUSBAND HAS A MEDICAL CONDITION AND THE ROOM WAS NOT WHAT WE WERE EXPECTING, TO ENSURE HIS SAFETY. HOUSEKEEPING DID TRY TO SOLVE THE PROBLEM HOWEVER IT WAS VERY MAKE SHIFT.
Embarkation and Disembarkation
WE WERE SATISFIED WITH EMBARKATION BUT HAD TO WAITE LONG LINE FOR DISEMBARKATION.
Ship Quality
Destinations and Excursions
Onboard Activities
Entertainment
Service and Staff
Food and Dining


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