Norwegian Gem Cruise Review to Caribbean - Eastern

Second Mate

7+ cruises


Helpful Votes

4 out of 5

Second trip onboard the Gem

Sail Date: April 05, 2014

Reviewed: 2 years ago

Traveled As: Large Group

Room Type: Suite

We had such a good time last year on the Gem that we booked the same itinerary and ship this year and brought some family along .  The Gem is a nice ship. Customer service is always right on any problem you have. There was a one night cruise ahead of our boarding. Maybe that was why our room wasn't the best when we arrived; the bathtub had LOTS of hair in it.. gross.. but within 3 minutes the supervisor had our guy there to clean it.. and the room was fine the rest of the time. I am a neat and germ freak, so I actually cleaned the whole room myself with spray and wipes,, but our cabin steward did a good job after that first time.In his defense, he worked alone!  No assistant like we have always seen .

I am not usually a complainer, but one major problem was the entertainment or lack of. The ship dancers were not in sync, and were actually a lot of the same shows we saw LAST year!  The comedian/magician was just so terrible that we got up and left. Guess cutbacks really show in their entertainment line. Did not bother to go to the single comedian since we were ALL so disappointed with the shows we did go to. 

Also they frown upon bringing extension cords onboard, which I understand. If everyone did it might create an overload. That being said, tho, my husband needed a cord for his CPAP machine and there were "none" available.. probably since a lot of people need them now. We were kind of in a bad situation here.. he needed it and there were none, so we were told.. BUT>. the electrician was able to bring one for us which we really appreciated. There needs to be some kind of waiver so your own can be brought onboard.

Our entire group of 10 booked mini-suites; we didnt realize that the kid's club would go on late into the night and they were allowed to run and jump the whole time . We had the exact same cabin last year and it was fine. From 1030 till 130 in the am this went on.  It was very disturbing to those of us who don't bring in the midnight hour. One lady in our group was directly under the kid's club and could not rest in the afternoon or even use her balcony. We actually were under the kid's pool and heard the moving of chairs and dropping of heavy things, but also had vibrations on the ceiling from the kid's club.!  My husband has to retire early due to his medical condition and it was greatly stressful for him, and he is a very heavy sleeper!

. The noise from the pool was taken care of after we complained to the customer service desk.. and tho they could not do much about the kid's club, since several cabins in our group and several that were not complained, Norwegian, tho, did assure us they would try to help as a token of goodwill and did so. 

The customer service on the Gem was fabulous, and took every issue seriously and  resolved it the best they could at the time.  We also had a toilet issue and a TV issue and all were taken care of quickly and properly. We received a bottle of wine and chocolate covered strawberries in our room because we had had so many issues.  Again, even tho we had a lot of them, each was taken care of quickly and we got calls from customer service after every resolution to be sure it was done.

Would I travel the Gem again? absolutely!

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
very amatur and boring
Children's Programs
Onboard Activities
Destinations and Excursions
New York, New York
San Juan, Puerto Rico
Philipsburg, St. Maarten
The most beautiful fun island!
Charlotte Amalie, St. Thomas
Samana, Dominican Republic
What a beautiful unspoiled place! But, we were told the ships were going to once again stop going to Samana due to tendaring. They want to build a cruise dock with stores, etc and the DR does not want it since it would spoil the natural beauty of the island. Guess the cruiselines are trying to force them into it by not giving them the tourism that they rely on. How sad for all.


Go to the garden cafe early, or go to the diningroom for less wait. Our favorite place was the GREAT OUTDOORS on the back of the ship :)

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