No refund for missed cruise days

Norwegian Escape Cruise Review to Europe - Mediterranean

mreylander

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 15

Overall rating:

1 out of 5

10 Night Greek Isles: Malta & Italy (Rome Roundtrip)

Sail date: May 11, 2022

Ship: Norwegian Escape

Cabin type: Balcony

Cabin number: 9726

Traveled as: Couple

Reviewed: 1 year ago

Review summary

I would give 0 stars if available, not because the cruise was bad but because of the way the treat you when there is a short coming at the trip. We booked a 10 Day Mediterranean Cruise for May 2022. We got Delayed in Birmingham Alabama because of a flat tire on the Airplane, and we missed our connection flight from Charlotte to Rom. Part of it was because the layover was to short and didn’t allow for any error. By the way NCL booked the flight. We got rerouted to fly the next day to Athens to catch up with the ship there 3 days later. We had to pay out of pocket for Taxi, Hotel Room and Meals for basically 2nights/3 days. We got on the ship 3 days later, meaning we only received 7 days of our 10-day cruise. We purchased a travel insurance from AON, and we got the maximum allowable refund for the Delay, which covered our out-of-pocket expenses, and only $200 were applied to the loss of the cost from the trip. I contacted Guest Experience Coordinator, which you can only online over a claim form, and you get an email back. I received an email telling me to get with AON, which I had explained that I already did. I responded back and explained that I did that, and I received a refund, but it does not cover most of the lost 3 days. Now I paid for upgraded Beverage package, upgraded WIFI, Guest services, Transfer from Rome airport to the port and of course the regular cost for the booked; and not received 3 days for a total of close to $3500.00. Applying the $ 200 still leaves me short of $3300. I tried several other avenues to speak to someone about this with no prevail. NCL didn’t even offer a Credit for the next cruise. If you ask me, don’t use NCL