Great Food and Boat Poor Setvice
Norwegian Escape Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Miami Roundtrip)
Sail date: December 31, 2016
Ship: Norwegian Escape
Cabin type: Suite
Cabin number: 13186
Traveled as: Couple
Reviewed: 7 years ago
Review summary
way too many cruisers and not enough help translated to poor service and customer service. Food was excellent no matter where you dined. Decks, pools and hot tubs were beyond capacity for such a large ship. We had the drink package and once they knew you had the package thy never came back to offer you another one. Wifi was the worst. Rarely worked. Told us because there were too many people on the boat. We asked to be prorated since they were aware that if there were too many people that wifi would be sketchy at best.
Our room was not made up two of the seven days.
Like I said great boat and excellent food.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Buy the food package for restaurants. They were wonderful. Don't expect quick service or any service at all. Sketchy wifi. Poor customer service. Hi
Ports of call
Tortola, British Virgin Islands