Norwegian Escape Cruise Review to Caribbean - Eastern

Experience
2-3 cruises

Review
1

Helpful Votes
4

2 out of 5

Pick a different ship!

Sail Date: January 16, 2016

Reviewed: 10 months ago

Traveled As: Singles/Friends

Room Type: Balcony

1. most crew members need a lesson in customer service! Especially photo manager, she's rude & sarcastic.  And her photographers walk around looking miserable.
2. Pool bartenders at Wave consistently ignore guests even when 6-8 bartenders & only 2-3 guests. Always took 30 min to get a drink when it wasn't busy. Same issue at Atrium bar. Not friendly, DO NOT deserve 18% gratuity.
3. Same drink or beer cost different prices at every different bars & restaurants. Sneaky. NCL purchased the beverages for the same price so why take advantage of your guests?
4. Million $ Quartet show was canceled & replaced with nothing. Apparently the cast had too much to drink the night before and got hurt?
5. Comedy shows had bored, restless kids which distracted from show. Young kids shouldnt be allowed at a 9pm show.
6. 3 main dining rooms all had same menu & only a few items were changed daily. These shouldn't be considered different restaurants "28 restaurants & bars". Not exactly! Food was ok but not great. Often cold. 
7. Very obvious ship & shopping consultant get kickback from DI & other stores on shopping maps.
8. Upgraded dining was a la cart price + 18%??? Since when?? Since 3 main dining rooms had same menu, that leaves guests with mediocre buffet, main dining or bar food at O'Shans.? That forces guests to pay for food if they want something different. Shady.

9. Impossible to find a chair at pools even as early as 9am. Everyone "saves" them & then disappears for hours!
13. "VT Maple Syrup" diluted with corn syrup or Aunt Jamima! Very obvious to this Vermonter that it wasn't pure! French Toast was not described as having raisins in it. Mine had only 2, so were they supposed to be in it or not? French toast also arrived cold.

14. If you don't tip your room attendant daily, don't expect clean towels or your room to be made up nicely. You can forget towel animals and chocolates too! 

12. NCL has really changed since 2009. Overall though, employees are obviously not happy.

Cabin / Stateroom Room was perfect, but balcony was dirty & had previous guests' long hair all in corners. When we checked in the bathroom floor was still dirty with makeup and hair from previous guests. Bathroom was nice with great shower!
Embarkation and Disembarkation
embarking takes a long time.
Ship Quality
the ship is gorgeous and clean.
Destinations and Excursions
Cheaper to get off boat and arrange your own excursion. You may even get straight to your destination instead of taking a 45 min detour!
Onboard Activities
Always something to do so read your daily and plan!
Entertainment
Million Dollar Quartet was cancelled. Comedy shows have kids in audience unless you want to see the 11pm show. Other entertainment costs $.
Service and Staff
most need to take a class on how to treat people. Pool bartenders will ignore you & you will wait even when its not busy.
Food and Dining
3 main dining rooms all serve the same menu, only a couple items change daily. if you don't plan ahead its difficult to get reservations at the upgraded restaurants. Buffet was always impossible to find seating at peak dining hours.


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