This cruise started off badly and never got any better. The ship is obviously old and in need of refurbishing. NCL doesn't care once they get your money. We wrote them a letter and received insult of a response. They gave us a10% credit but must be used on a full price cruise and no promotions. A huge slap in the face!
Embarkation
1 out of 5
Upon boarding around noon, we were advised to have lunch in the Haven Restaurant while waiting for our room, which was expected to be ready by 2:00 PM. However, the restaurant was full, resulting in an additional unexpected 45-minute wait.
Ship experiences
Food and Dining
1 out of 5
The Haven restaurant's dinner menu lacked variety, and food quality was inconsistent.
Onboard Activities
1 out of 5
Rock wall was falling apart
Entertainment
3 out of 5
Children's Programs
3 out of 5
The staff was friendly
Service and Staff
1 out of 5
The level of service in the Haven dining room varied, along with
missing items that accompany a meal (e.g. baked potato toppings, lemon and butter for
lobster), the absence of a sommelier, and removal of crumbs.
Ship Quality
1 out of 5
The kids' splash area on deck 15 did not match NCL's promotional pictures, showing significant neglect. Heavy rains exposed additional issues, such as water pouring from ceiling
Cabin / Stateroom
1 out of 5
The shower door fell off its tracks, posing a safety hazard, and the bathroom in our suite showed signs of poor maintenance and mold in shower. Balcony cleaning did not occur during the entire sailing.
The planned stop at Great Stirrup Cay was canceled, allegedly due to poor sea conditions, though unresolved technical issues were suspected by guests. We checked the weather map on our phone and didn't show any issues.
An NCL employee was giving me direction to move my bags as I was bringing them to the party I was travelling with. I asked the employee where we needed to go for customs. This person was dismissive and when asked to provide his name he refused and called for security. While he would not verbalize his name I did get a good look at his name badge, and I hope you can help Mr. Brian Oster in exhibiting more patience while actively listening to your patrons.
Haven guest or not? Some of your responses address the haven, which was refurbished in 2020, and then some of your comments do not. It was hard to follow. I was wondering because we booked the Haven. Hope your next cruise is better.
So it's a thing to go on a cruise to find what is wrong with the ship instead of enjoying your cruise? I'm sure if you had thousands of people going in and out of you on a daily basis, you wouldn't be in the greatest of shape either.
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