this was a nightmare we call Epic disaster. We were given case numbers to get refunds
Norwegian Epic Cruise Review to Europe - Western Mediterranean
9 Night Mediterranean: Italy France & Spain (Barcelona Roundtrip)
Sail date: May 07, 2023
Ship: Norwegian Epic
Cabin type: Inside
Cabin number: 12579
Traveled as: Singles/Friends
Reviewed: 1 year ago
Review summary
This was the worst cruise I ever had. I have sailed with NCL before and it was a great experience. I along with other former cruisers agree NCL has gone down hill. Food , service, ship, What a terrible experience of what was a vacation I had planned for 2 years. My luggage was lost for 4 days. I only had clothes I was wearing. Was not even offered a robe. They gave me a laundry bag and said I could send out my clothes and sit naked in room I guess. Absurd. Door keys either did not work or we heard a guest complain someone walked in her room at 12:30 AM. Systems were often down. internet did not work unless you were in certain places. Not in state rooms, They gave us case numbers to request refunds I an requesting my money back. BTW this company gave back gratuities there by taking money from their own over worked crew rather than address the mis management. We never saw the general manager despite trying to make appointments, The complaint lines were long every day at guest services. Fights broke out from frustrated guests.They gave us a case number to request our money back. I also disputed my credit cards.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't do it
Ports of call
Livorno (Florence & Pisa), Italy
Palma De Mallorca, Balearic Islands