The ship was understaffed. The ship had a full compliment of passengers but not enough staff to assist them.

Norwegian Epic Cruise Review to Caribbean - Southern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 6

Overall rating:

3.4 out of 5
Norwegian Epic

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: March 19, 2023

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 10233

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

The cruise and destinations were good. The quality of service seemed lacking due to a shortage of staff and the fact that the ship was sold out. The cabin design and layout was small and cramped.

Embarkation

4 out of 5
Good

Ship experiences

Food and Dining

3 out of 5
Food quality in the main dining rooms of some items could be improved. The specialty restaurants were very good.

Onboard Activities

3 out of 5
The pools were very small and overcrowded. Did not use the fitness centers or rock-climbing walls.

Entertainment

3 out of 5
Only saw the magician and he as good.

Children's Programs

We didn't take any children with us

Service and Staff

3 out of 5
Room steward was good and friendly. Other waiters and staff seemed over worked and there was a shortage in certain ares of the ship, especially on the adult pool deck.

Ship Quality

3 out of 5
Stateroom design is poor and very cramped. Common areas could have been kept better especially the sun deck areas.

Cabin / Stateroom

3 out of 5
Comfort was fair. The size was small and cramped. We did not like the layout of the room. Cleanliness was good. The balcony glass was not cleaned during thecruise and looked dirty.

Ship tip

We don't have one.

Ports of call

San Juan, Puerto Rico Did not visit port

Did not have time to visit.

Oranjestad, Aruba

4 out of 5
Very nice island we enjoyed touring and going to the beach on our own. Did not take an excursion.

Willemstad, Curacao

4 out of 5
Very nice island we enjoyed touring and going to the beach on our own. Did not take an excursion.

St. George's, Grenada Did not visit port

It was taken off the itinerary

Castries, St. Lucia

4 out of 5
We love St. Lucia. Although it rained all day we enjoyed the catamaran excursion.

Basseterre, St. Kitts

4 out of 5
St, Kitts was beautiful. We enjoyed it and too a snorkeling excursion.

Disembarkation

4 out of 5
Simple and easy to do.
Was this review helpful? 6

4 Comments

Gwbigdog    1 year ago

Thanks for sharing

javawoody    1 year ago

Thanks for the review

CruzeFan    1 year ago

Staff shortages are the norm now most places, including cruise ships. Cruising during spring break is rarely a good experience.

AuntPinkie    1 year ago

Appreciate your detailed feedback. I think even with a full complete crew, Spring Break would tax their patience. Glad you enjoyed your cruise.

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