Some issues with cruise on Norwegian Epic

Item: Norwegian Epic
Rating: 4.5
Author: NOLAcruiser213

Norwegian Epic Cruise Review to Caribbean - Southern

NOLAcruiser213

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 27

Overall rating:

4.5 out of 5

Verified Review

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: December 08, 2019

Ship: Norwegian Epic

Cabin type: Suite

Cabin number: 10259

Traveled as: Couple

Reviewed: 4 years ago

Review summary

One big issue we found was the lack of communication between the crew and the passengers. Our excursions were changed and we were not notified. We did not get any sort of apology for the embarkation problems. Nor any compensation for the port that was canceled after we paid

Embarkation

1 out of 5

Terrible. Stood in line for 3 hours, 2 of them in the sun.

Ship experiences

Food and Dining

4 out of 5

They were fine

Onboard Activities

4 out of 5

Entertainment

3 out of 5

They repeated the same shows two of the nights on a seven day cruise

Service and Staff

5 out of 5

All good

Ship Quality

4 out of 5

Cleanliness was fine. We had a few maintenance issues in our cabin. The layout could be better with more elevators as well as places to sit out and enjoy the sea

Cabin / Stateroom

5 out of 5

Comfort, cleanliness and size were very nice. We just had some issues with items that did not work as well as they should have