Needs service staffing improvement!

Norwegian Epic Cruise Review to Europe - Western Mediterranean

Cruises: 7+ cruises
Review: 1
Helpful Votes: 13

Overall rating:

2.5 out of 5
Norwegian Epic

7 Night Western Mediterranean (Rome Roundtrip)

Sail date: August 21, 2019

Ship: Norwegian Epic

Cabin type: Balcony

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

We loved our trip and enjoyed the ports but I do not recommend Norwegian as they just don't have the staff friendliness and the policies to manage such a large ship. Examples are the internet plans, it is way overpriced and they just sell all they can without regard to the fact that many people are trying to go online then none will be able to use it. The staff seemed disconnected and did not want to be there. Again I believe that the policy of involuntary gratuity withdrawal is starting to affect the service as it is no longer looked at as a reward for good service.


5 out of 5
Embarkation was smooth and fast.

Ship experiences

Food and Dining

1 out of 5
The ship's dining rooms were lacking on service. The wait staff just really didn't want to be there. We decided just to start serving ourselves in the buffet. I think automatic gratuity withdrawal is a bad idea.

Onboard Activities

3 out of 5
Average activities for a ship. The fitness center looked good but I didn't use it.


1 out of 5
Awful, at least the complimentary shows were.

Service and Staff

1 out of 5
After atleast 14 cruises with other cruiselines this was by far the most uncaring and unfriendly staff I have had. There is a management problem when a ship has this many disconnected and unfriendly staff members. My cabin steward was terrible, she said her name was 'spice' from Grenada. Also false room charges and administrative errors in their favor of course.

Ship Quality

2 out of 5
The ship was clean and maintained but not enough elevators for the number of people on board. The buffet on the 15th level did seem to have enough stations for the large numbers. The bridge viewing room was unique and something I have never seen on a ship before.

Cabin / Stateroom

2 out of 5
The design of the state room(balcony on deck 9) was awkward as the bathroom was in the room. To step out of the shower one is in the cabin entryway. The toilet is across the room entryway from the shower and the sink is in the bedroom.

Ship tip

Don't buy the internet service. It is awful and expensive. Almost like using one router for the whole ship.

Ports of call

Civitavecchia (Rome), Italy

5 out of 5
We boarded the ship here but many boarded in Barcelona and the ships automated systems seemed to think we did too. They even cut off our messenger service(we purchased it for the week) in Barcelona as if we were ending our cruise there.

Livorno (Florence & Pisa), Italy

4 out of 5
I enjoyed this port as we visited the top of the Leaning tower of Pisa. We purchased our excursion separately from the ship and saved about 50 percent.

Cannes, France

3 out of 5
Walked around Cannes. Visited the nearby castle and got beautiful pictures of the whole area from the top. Nice day. Did not do an excursion.

Palma De Mallorca, Balearic Islands

5 out of 5
I loved this port. Two of us went cliff jumping and had the best time of the cruise. This excursion was not offered by the ship so we brought our passports and a credit card so we could get to the next port in case we didn't make it back to the ship in time. Our wives went on the hop on hop off tour bus, bought separately from the ship. They enjoyed their day also.

Barcelona, Spain

3 out of 5
We spent too much time touring the castle but the views were excellent. Also went on the hop on hop off bus, purchased from the bus itself. It is not worth paying the cruise ship a 50 percent premium for the same thing we could get at the port.

Naples, Italy

4 out of 5
We visited Pompeii on an excursion purchased on Vacations to Go before the cruise. Good move on our part as everything went great and we enjoyed our tour. We walked around Naples after the tour. Tip: Be a little more cautious in Naples.


3 out of 5
4000 people getting off the boat(either to see Rome for the day or disembarkation) with provisions for a 2000 person ship.
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