Worse cruise ever

Norwegian Epic Cruise Review to Europe - Western Mediterranean

nadiazaidi

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 56

Overall rating:

1.2 out of 5

Verified Review

7 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: August 11, 2019

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 12167

Traveled as: Large Group

Reviewed: 5 years ago

Review summary

Just wanted to give you some honest feedback about the trip It was the worse cruise we have ever been on. The ship itself was beautiful, food and drinks were great but the service was absolutely horrible from the Epic. There were so many administrative errors in terms of billing and credit card authorizations (including unauthorized charges to our rooms) that we had 3 families (rooms) spending at least 12 to 16 hours over at guest services correcting these errors. They absolute worse was my cabin was flooded the whole week resulting in mould! She had to take prednisone during the trip because her lungs were in very bad shape as a result of the moisture and mould. My other sister had to take out a round of antibiotics as soon as we left the boat and landed on Barcelona. I don’t think I can ever recommend Norwegian or your agency going forward. Really disappointed that our families spent combined over 60K on this trip and we would have had a better experience on a 3 star cruise like carnival or a 5 star Mexican resort. Truly disappointed. too much $$ spent on such a 1 Star travel experience. I hope my parents (who celebrate their 50th wedding anniversary) are not as disappointed. Regards John Zagala Cell (416) 276

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Mold and wet. No offer to change cabin. Carpet wet.

Ports of call

Barcelona, Spain

1 out of 5

Naples, Italy

2 out of 5

Civitavecchia (Rome), Italy

1 out of 5

Livorno (Florence & Pisa), Italy

1 out of 5

Cannes, France

3 out of 5

Palma De Mallorca, Balearic Islands

2 out of 5

Disembarkation

1 out of 5

10 Comments

Dovetail8 5 years ago

Dear Nadia, You have no credibility. Compared to you, Chicken Little is an optimist. My wife and I love NCL because we can dine at a table for two instead of a table with you. FYI - The word is "Worst" not "Worse".

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dhandy48 5 years ago

This is one of those reports that is so unbelievable. Even the ports were one star, laughable.

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ghiagal 5 years ago

3 rooms for $60k? And every port deserves a one star? Yeah, makes it hard to believe.

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CruzeFan 5 years ago

I always question reviews that post no comments about amazing ports, but go into great detail to bash the ship and cruise line. Nothing is ever totally good or totally bad. A review that rates most everything one star tends to lose credibility.

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1960cruiser 5 years ago

I'm sure of that post......I've been on the Epic, other than odd cabin design, I really enjoyed the ship and cruise. Since there is no cruise info, on where and how long, not sure of validity of post. They spent $60,000? How many people, was that including airfare, did you go on excursions, buy drink packages? Complaints only, but no other info.

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ColoradoKen 5 years ago

Another case of expectations being too high.

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formand 5 years ago

Sorry your experience was bad. How were the ports?

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celibataire 5 years ago

This review is so clearly aimed at being reimbursed for some or all of his costs. I’ve been on the EPIC and it was incredible, unbelievable, superb . . . I recommend reading other reviews before making a yes/no decision to sail on the EPIC

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floatersunited 5 years ago

We have been on 9 ncl cruises and have been on the epic twice and both times she was absolutely immaculate plus the staff couldn't do enough for you I'm thinking this is a hoax review or a disgruntled ex employee we have 12 days to go until we are on the getaway and cant wait to be back with ncl keep up the good work Norwegian 👌🏻👌🏻👌🏻

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gigcruiser 5 years ago

Sorry you did not experience a good cruise. I was on Epic in July and loved it.

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