Not up to my standards

Norwegian Epic Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 22

Overall rating:

2.8 out of 5
Verified Review
Norwegian Epic

7 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: February 23, 2019

Ship: Norwegian Epic

Cabin type: Inside

Cabin number: 10174

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

I think their website is terrible, communication on board needs to be improved, activities need to be improved. Disappointed in problem-solving with the guest service manager. He needs lessons in public relations. Based on this experience I will not recommend Norwegian Cruise line.

Embarkation

1 out of 5
Poor

Ship experiences

Food and Dining

4 out of 5
Dining Room’s were good. Buffet was crowded and food didn’t seem fresh. Hot foods were just warm.

Onboard Activities

2 out of 5
Dance lessons, line dancing, ping pong, games...too crowded area, difficult to understand leaders, activity should be at least 30 minutes long, not 15 minutes

Entertainment

2 out of 5
Beatles impersonaters were the best. Epic shows were offensive. Musicians were good

Children's Programs

No children

Service and Staff

3 out of 5
Waiters in open dining rooms were wonderful. Guest services was terrible. Room Stewart was poor.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Needs more lighting over mirrors. Stuart did not do a good job cleaning it. Otherwise OK

Ports of call

Tortola, British Virgin Islands

3 out of 5
We went to the baths which was disappointing

Charlotte Amalie, St. Thomas

3 out of 5
We did our own walking tour and took the gondola sky ride which was OK

Great Stirrup Cay (Cruise Line Private Island), Bahamas

2 out of 5
Needed to have some activity choices or entertainment near food/drink areas

Disembarkation

3 out of 5
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