Will never cruise with NCL
Norwegian Epic Cruise Review to Europe - Western Mediterranean
7 Night Western Mediterranean (Barcelona Roundtrip)
Sail date: September 30, 2018
Ship: Norwegian Epic
Cabin type: Balcony
Cabin number: 12149
Traveled as: Couple
Reviewed: 6 years ago
Review summary
This was my first ever experience with NCL and it just happened to be during my birthday as well as my second time doing these stops, just on another cruise line. Unfortunately for NCL I was comparing the service, excursions, activities, etc with the other brand and NCL failed completely and miserably. Not only was the included food items horrible, over cooked and flavorless the paid areas like Cagney' Steakhouse was a complete and total waste of money! NCL needs to work on their food but moreso they need to focus on customer service. Each day and almost every interaction with the staff was lackluster and the staff gave the vibe of "your bothering me" or "what do you want." Customer service is NOT even something they "try" to do. As stated before will NEVER cruise this line ever againEmbarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't do it & see if you can get your money back
Ports of call
Livorno (Florence & Pisa), Italy
Palma De Mallorca, Balearic Islands
Disembarkation
8 Comments
ardbr 6 years ago