Ok cruise...Norwegian has quite a bit to learn about customer service. Quite honestly, I felt I was just another in a very large herd.

Item: Norwegian Epic
Rating: 3.3
Author: Apie

Norwegian Epic Cruise Review to Europe - Western Mediterranean

Apie

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 30

Overall rating:

3.3 out of 5

7 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: September 16, 2018

Ship: Norwegian Epic

Cabin type: Balcony

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Mega ship that needs a lesson in courtesy and concern for clients that is sincere. I saw this over and again on this ship. Another example...Norwegian employee was mopping Buffett floor with very slippery substance during peak breakfast time. One could not escape the large area and slipperiness. No signs, no concern for elderly cruisers. When I brought this to the supervisor ‘s attention, I was told , »yes , it is slippery. » What????Never changed a thing they were doing. Where’s the common sense in this?Again, lack of concern.

Embarkation

3 out of 5

Ship experiences

Food and Dining

4 out of 5

Food in sit downs and pay restaurants very good. Buffet not so much.

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

Service and Staff

1 out of 5

Absolutely nothing free. A person could bleed to death for lack of a simple band aid And no pocket change for the first aid machine...actually happened to me.

Ship Quality

3 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Don’t expect a lot of the staff other than the room stewards, who are excellent. Staff has just not been properly trained to address needs of customers with any sincerity or empathy.

Thumbs up

Ports of call

Barcelona, Spain

4 out of 5

Thumbs Up 0

Civitavecchia (Rome), Italy Did not visit port

Thumbs Up 0

Livorno (Florence & Pisa), Italy

4 out of 5

Thumbs Up 0

Cannes, France

1 out of 5

Thumbs Up 0

Palma De Mallorca, Balearic Islands

5 out of 5

Thumbs Up 0

Disembarkation

4 out of 5

6 Comments

cruisent 6 years ago

Why would you walk where someone is mopping anyway?! Smh

Thumbs Up 1

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LobsterPot 6 years ago

If passengers spill stuff in the buffet (which happens all the time) the crew have to mop it up, seems totally sensible to me.. We’re just off a ship where an old boy with shaky hands spilled coffee for 30metres or so from two cups every time he made his way back to his wife... Eventually a member of staff took over from him as it was far quicker than the daily clean-up... I would describe what they do as showing an abundance of concern, especially for elderly guests...

Thumbs Up 1

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chadley77 6 years ago

Cruise ships decks are often slippery. No surprise. Just be careful.

Thumbs Up 1

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SandMcruisers 6 years ago

He cant answer he blled to death for lack of change for the first aid machine

Thumbs Up 2

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dlorimer 6 years ago

You knew it was slippy, but you need a sign? This is a massive ship, so much good about it and this is all you have to comment on?

Thumbs Up 1

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DerekMire 6 years ago

When should they mop then

Thumbs Up 2

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