Horribly disappointing and costly

Item: Norwegian Epic
Rating: 2.3
Author: cruisingfirst18

Norwegian Epic Cruise Review to Europe - Western Mediterranean

cruisingfirst18

Contributor Level: Purser

Cruises: 2-3 cruises

Reviews: 2

Helpful Votes: 48

Overall rating:

2.3 out of 5

7 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: September 03, 2017

Ship: Norwegian Epic

Traveled as: Couple

Reviewed: 6 years ago

Review summary

We spent $11,000 on this vacation and were sorely disappointed to say the least. We were asked to change rooms after we boarded and were at sea - offered nothing at the beginning, accused or booking the room under false pretences and offered to get off. But when we requested a refund to disembark the room change was no longer necessary...... It was sooo disappointing to have so many options and make the Wrong Choice! The excursions were memorable but the whole experience on the ship and the staff were so bad we didn't truly enjoy anything......Do your research and beware....We even wrote the owner of the cruise line and got No Reply!!!! No surprise there!!! $'s to some mean nothing at the end of the day. :)

Embarkation

2 out of 5

okay

Ship experiences

Food and Dining

2 out of 5

edible

Onboard Activities

2 out of 5

None for adults

Epic Casino

3 out of 5

It was okay

Entertainment

2 out of 5

Service and Staff

1 out of 5

We were interrogated by 3 staff members relating to a room change that could have been conveyed to us prior to sailing. Scary and inappropriate after spending $11k on a vacation

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

Never....ever....travel on the Epic unless you wish to waste your time and money

Thumbs up

Ports of call

Barcelona, Spain

3 out of 5

Naples, Italy

2 out of 5

Civitavecchia (Rome), Italy

3 out of 5

Livorno (Florence & Pisa), Italy

4 out of 5

Cannes, France Did not visit port

The ship staff was so horribly bad to us our vacation was ruined and we did not want to get off

Thumbs Up 0

Palma De Mallorca, Balearic Islands Did not visit port

Again, the ships staff treated us so badly we did not wish to get off

Thumbs Up 0

Disembarkation

3 out of 5

4 Comments

PeterFerguson 6 years ago

"Onboard activities None for adults" Enough said - I don't think we need to take this guy too seriously, eh ?

Thumbs Up 3

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Charlou 6 years ago

Do you really think that the owner of the cruise line will answer you? And what’s the deal with you being accused of booking a room under false pretences? What’s happened exactly? Sailed on the Epic once and loved it so much that I have another cruise booked for next year.

Thumbs Up 1

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YIcruise72 6 years ago

What was the “false pretense”, you were accused of? Been on the Epic twice last year and both time were wonderful.

Thumbs Up 0

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LobsterPot 6 years ago

Is this a genuine review? Where did the ship go from and to? Unless you booked a handicapped cabin how could you book a room ‘under false pretences’? If you did the cruise ship was entitled to move you if a handicapped guest needed your room... you would have been perfectly entitled to disembark at the next port but whether you had an entitlement to a refund would depend on the circumstances and your contract, you can’t just ‘change your mind’ after boarding, especially after the sea has left port... What do you expect the other 4,000 passengers to think if the ship has to turn back because you’re annoyed? If you spent $11,000 presumably you had a large group or a top notch cabin. You post doesn’t make much sense...

Thumbs Up 7

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Other reviews of this sailing

Excellent, best cruise out of our last 10.