Horribly disappointing and costly

Norwegian Epic Cruise Review to Europe - Western Mediterranean

Cruises: 2-3 cruises
Reviews: 2
Helpful Votes: 43

Overall rating:

2.3 out of 5
Norwegian Epic

7 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: September 03, 2017

Ship: Norwegian Epic

Traveled as: Couple

Reviewed: 6 years ago

Review summary

We spent $11,000 on this vacation and were sorely disappointed to say the least. We were asked to change rooms after we boarded and were at sea - offered nothing at the beginning, accused or booking the room under false pretences and offered to get off. But when we requested a refund to disembark the room change was no longer necessary...... It was sooo disappointing to have so many options and make the Wrong Choice! The excursions were memorable but the whole experience on the ship and the staff were so bad we didn't truly enjoy anything......Do your research and beware....We even wrote the owner of the cruise line and got No Reply!!!! No surprise there!!! $'s to some mean nothing at the end of the day. :)

Embarkation

2 out of 5
okay

Ship experiences

Food and Dining

2 out of 5
edible

Onboard Activities

2 out of 5
None for adults

Epic Casino

3 out of 5

It was okay

Entertainment

2 out of 5

Service and Staff

1 out of 5
We were interrogated by 3 staff members relating to a room change that could have been conveyed to us prior to sailing. Scary and inappropriate after spending $11k on a vacation

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

Never....ever....travel on the Epic unless you wish to waste your time and money

Ports of call

Barcelona, Spain

3 out of 5

Naples, Italy

2 out of 5

Civitavecchia (Rome), Italy

3 out of 5

Livorno (Florence & Pisa), Italy

4 out of 5

Cannes, France Did not visit port

The ship staff was so horribly bad to us our vacation was ruined and we did not want to get off

Palma De Mallorca, Balearic Islands Did not visit port

Again, the ships staff treated us so badly we did not wish to get off

Disembarkation

3 out of 5
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