Good but not Great

Norwegian Epic Cruise Review to Europe - Western Mediterranean

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 54

Overall rating:

3 out of 5
Verified Review
Norwegian Epic

7 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: June 04, 2017

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 14015

Traveled as: Family (older children)

Reviewed: 7 years ago

Review summary

The cabin was clean, food was overall good but even with all the specialty restaurants, nothing memorable. Service was polite friendly but not too personable. It's not the crew's fault....there is just a lot of passengers - 4100 is A LOT! Lines for buffet and lines for everything if you don't have a reservation. The 2 major complaints we had were in regards to tendering in port at Cannes, and the other was crowd control. In Cannes, you had to make a tender reservation...which we didn't find out about until the day prior from the TV. We got lucky and were off the ship only 30 minutes later than I had expected, but there were not enough tenders to move the number of clients, and many did not get to shore until 3 hours+ after arrival in port, which meant they lost half a day. The process was very disorganized. The 2nd complaint was crowd control and the issues with certain misbehaving clients. We had people push out of queue getting off/on the ship with no regards to others. We watched in horror as families let their children throw ice cream wrappers straight on the ground after eating them (this was while lining up to get back on the ship...the same with the hand towels being tossed on the ground or trash cans instead of the proper bin. These incidents require staff to be polite but firm....instead of being afraid to say something to these clients. 

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
We had a good cabin steward and the cabin was always spotless.

Ports of call

Barcelona, Spain

5 out of 5

Naples, Italy

5 out of 5

Civitavecchia (Rome), Italy

5 out of 5

Livorno (Florence & Pisa), Italy

5 out of 5

Cannes, France

3 out of 5

Palma De Mallorca, Balearic Islands

3 out of 5
Was this review helpful? 54

3 Comments

PapaRuss    7 years ago

I happen to like the Epic, the ship, the staff, the cuisine, the lounges but the guests, no so much

PapaRuss    7 years ago

The standard complaint about the Epic, people. Once they get on board they lose all civility.

sinead93    7 years ago

Glad u had a good time I really enjoyed my time on the epic too 😊😊but as for rude/ignorant passengers there isn't a hell of a lot staff can do as you said there are thousands of people so as long as You can hold your head up and say You wouldn't behave like that try just move on 👌🏻

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