Norwegian Epic Cruise Review to Europe - Western Mediterranean

Contributor Level: Purser

Experience
1 cruise (first)

Review
1

Helpful Votes
7

4 out of 5

Improvements

Sail Date: June 22, 2016

Reviewed: 5 months ago

Traveled As: Family (older children)

Room Type: Balcony

Juices in machines are not 100% pure juice. Several times I heard senior staff berating junior members in public within dining facilities. This needs to be done behind closed doors.

Tipping is expected but yet gratuity is added daily.

Pools are entirely too small. Spa services are terribly overpriced. ATM machines didn't work at all. Fees for internet usage is too high based on data use.

Cabin / Stateroom
Cabin steward was very helpful. Had a sewage scent problem on day 4 within our cabin, crew brought a filter machine to get rid of scent, it worked. Several other guest also noticed the scent.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Marseille is not an attractive city. Isn't there a port closer to Piza other than Livorno?
Onboard Activities
Entertainment
Service and Staff
All in all the staff was excellent. Didn't expect to see senior staff berate service staff in Garden Cafe in front of customers. This should be done behind closed doors. Witnessed on numerous occaisions.
Food and Dining
Need 100% fruit juice in dispenser machines. All juices are SUGARY.
Civitavecchia (Rome), Italy
Far from Rome, but very easy boarding and offloading.
Livorno (Florence & Pisa), Italy
Train service is not very tourist friendly. Very far from either Piza or Florence.
Cannes, France
Marseille (Provence), France
Not a place I would visit twice.
Barcelona, Spain
Naples, Italy

Tip

Shore excursions need to be priced reasonably. Booking seperately is way cheaper than through Norwegian. You're losing money.



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