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Norwegian Epic Cruise Review to Europe - Western Mediterranean

rasegg

Contributor Level: Third Mate

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 13

Overall rating:

4 out of 5

Verified Review

7 Night Western Mediterranean (Rome Roundtrip)

Sail date: June 22, 2016

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 11245

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

Juices in machines are not 100% pure juice. Several times I heard senior staff berating junior members in public within dining facilities. This needs to be done behind closed doors.

Tipping is expected but yet gratuity is added daily.

Pools are entirely too small. Spa services are terribly overpriced. ATM machines didn't work at all. Fees for internet usage is too high based on data use.

Ship experiences

Food and Dining

3 out of 5

Need 100% fruit juice in dispenser machines. All juices are SUGARY.

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

All in all the staff was excellent. Didn't expect to see senior staff berate service staff in Garden Cafe in front of customers. This should be done behind closed doors. Witnessed on numerous occaisions.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Cabin steward was very helpful. Had a sewage scent problem on day 4 within our cabin, crew brought a filter machine to get rid of scent, it worked. Several other guest also noticed the scent.

Ship tip

Shore excursions need to be priced reasonably. Booking seperately is way cheaper than through Norwegian. You're losing money.

Thumbs up

Ports of call

Civitavecchia (Rome), Italy

5 out of 5

Far from Rome, but very easy boarding and offloading.

Thumbs Up 1

Livorno (Florence & Pisa), Italy

1 out of 5

Train service is not very tourist friendly. Very far from either Piza or Florence.

Thumbs Up 1

Cannes, France

5 out of 5

Marseille (Provence), France

1 out of 5

Not a place I would visit twice.

Thumbs Up 2

Barcelona, Spain

5 out of 5

Naples, Italy

5 out of 5

6 Comments

rgruenhaus 8 years ago

That juice does it for me! I can't sail on a ship without 100% juice. Tipping up front does strange things to service. They know they are getting it either way good or bad service. But I found the Breakaway was outstanding service so I am happy to tip up front.

Thumbs Up 0

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mvh8898 8 years ago

Your first comment is that they don't use 100% juice? Wow, that settles it. I'm not stepping foot on that ship.

Thumbs Up 1

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lauren45 8 years ago

If you give 4 out of 5 stars can you at least name some of the things you enjoyed?

Thumbs Up 3

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mikehorley 8 years ago

With a rating of 4 stars it would lead me to assume that overall you were pleased with the cruise. You just wanted to post a review on the few negatives you found. So overall a skewed view of your trip.

Thumbs Up 2

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biker5 8 years ago

Based on your experience should of given a 1 star.

Thumbs Up 1

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landshark68 8 years ago

So why 4 of 5 stars?

Thumbs Up 1

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