My average rating is exceedingly generous

Norwegian Epic Cruise Review to Europe - Western Mediterranean
Experience: 7+ cruises
Review: 1
Helpful Votes: 21

Overall Rating:

3 out of 5
Verified Review
Norwegian Epic

16 Night Spain & Canary Islands (Barcelona Roundtrip)

Sail Date: December 28, 2015

Ship: Norwegian Epic

Cabin Type: Inside

Cabin Number: 9152

Traveled As: Couple

Reviewed: 2 years ago

Review Summary

I did not enjoy this cruise.  The Epic is a poorly designed ship.  I admire NCL's attempt to think outside of the box, and certain features were well-designed.  For instance, I liked the open atrium area, along with the "lookout" point over it from the Irish pub, as well as the waterslides.  The flip side is that there is very little space on the upper decks for passengers.  My favorite parts of a ship are usually the outside decks on the bow and stern, but on Epic, these are not available.  Most of the bow is reserved for "Haven" customers (with the exception of the fully-enclosed buffet area), and the stern is blocked by a giant movie screen.  Other puzzling elements are the two-story window looking over the stern in Manhattan dining room, the bathrooms overlooking the water on the pool deck, and the insufficient number of elevators (8) for a ship holding 4000 people.

 

Other than the design of the ship, I give the crew credit for trying to manage the ship at full capacity, though the hostesses at the main dining rooms require a serious attitude adjustment.  Even then, many crew members (e.g., bartenders) seemed listless and disinterested in serving passengers. Few crew members seemed interested in doing more than the minimum amount of work.  "Average" was the best we could expect, though I recognize they aren't used to dealing with ships at full capacity.

 

This is my third cruise with NCL, so I know they can do better; otherwise, it would definitely be my last NCL cruise. 

Ship Experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5
Terrible design. Pick any other ship.

Cabin / Stateroom

3 out of 5
It was an average-sized inside cabin, though the bathroom is odd. The shower and toilet are split on opposite sides of the room, with a sink on the desk. I did not mind this design, but it sure bothered my husband.

Ship Tip

If you're on a Caribbean itinerary, and you want exposure to the sun and outdoords, definitely find another ship.

Ports Of Call

Civitavecchia (Rome), Italy

5 out of 5
Don't waste $120 buying a transfer to Rome with the cruise line, and don't get on the "shuttle" to town, either. Just walk down through the port, and you'll be at the train station in 20 minutes. A ticket to Rome is under 5EUR, and the train to St. Peter's is 45 minutes.

Naples, Italy

5 out of 5
Head to Herculaneum over Pompeii.

Palma De Mallorca, Balearic Islands

5 out of 5
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