Disappointing

Item: Norwegian Epic
Rating: 2
Author: basom332

Norwegian Epic Cruise Review to Europe - Western Mediterranean

basom332

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 50

Overall rating:

2 out of 5

Verified Review

13 Night Iberia & Western Mediterranean (Southampton To Barcelona)

Sail date: October 19, 2015

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 10008

Traveled as: Couple

Reviewed: 9 years ago

Review summary

Very Disappointing! The change of itinerary changed the trip to not what I wanted to do and the compensation was not adequate. Not getting Latitudes credit of benefits was puzzling. The overall experience was disappointing. The cabin did not meet expectation because of the balcony impairment. Service from our Cabin attendant was the high point of the cruise. The food was cold when served as a rule. Lines and waiting for everything is not a vacation. The shore excursion was OK but lacked value. The staffing, organization, and systems did not seem adequate for the number of passengers. The rude and not helpful interaction with half the staff offset the other half's great service. The whole thing was not what I expected from Norwegian. It was a great disappointment which was matched with an indifferent response on every level. Hard to understand the marketing for return business.

Ship experiences

Food and Dining

1 out of 5

slow, cold and crowded

Entertainment

3 out of 5

Long lines and hard to access.

Service and Staff

1 out of 5

mixed results on this. Some great service and help but offset with an equal amount of rude and not helpful. non in between. cruised saved by stellar service from cabin attendant "Alysia" (Spelling ?)

Cabin / Stateroom

3 out of 5

The impaired view from the balcony and room was a major negative. Would not of knowingly booked this room. This was a major negative.