Norwegian Epic Cruise Review to Europe - Western Mediterranean

Contributor Level: Purser

Experience
4-6 cruises

Review
1

Helpful Votes
2

2 out of 5

Disappointing

Sail Date: October 19, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

Very Disappointing! The change of itinerary changed the trip to not what I wanted to do and the compensation was not adequate. Not getting Latitudes credit of benefits was puzzling. The overall experience was disappointing.  The cabin did not meet expectation because of the balcony impairment. Service from our Cabin attendant was the high point of the cruise. The food was cold when served as a rule. Lines and waiting for everything is not a vacation. The shore excursion was OK but lacked value. The staffing, organization, and systems did not seem adequate for the number of passengers.  The rude and not helpful interaction with half the staff offset the other half's great service. The whole thing was not what I expected from Norwegian. It was a great disappointment which was matched with an indifferent response on every level. Hard to understand the marketing for return business.

Cabin / Stateroom
The impaired view from the balcony and room was a major negative. Would not of knowingly booked this room. This was a major negative.
Entertainment
Long lines and hard to access.
Service and Staff
mixed results on this. Some great service and help but offset with an equal amount of rude and not helpful. non in between. cruised saved by stellar service from cabin attendant "Alysia" (Spelling ?)
Food and Dining
slow, cold and crowded

Tip

Norwegian Epic to large to provide a Norwegian experience.



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