Norwegian Epic Cruise Review to Europe - Western Mediterranean

Contributor Level: Purser

2-3 cruises


Helpful Votes

2 out of 5

Epic Fail

Sail Date: September 09, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

The service staff (housekeeping and waiters) were great and worked hard. the rest of the staff in tours in so called "customer service" were really RUDE, snarky and ignorant. Communication was horrible, they nickel and dime you to death, and the food was only so-so. Having been spoiled by Celebrity and Holland America cruise lines, The Norwegian EPIC was an EPIC FAIL!

Cabin / Stateroom
Cabin design was awful
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Waiters and housekeeping were great
Food and Dining


Too many kids if you are wanting grown up time. Snarky snotty staff. Here's a tip... Use another cruise line.

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