Epic Fail
Norwegian Epic Cruise Review to Europe - Western Mediterranean
7 Night Western Mediterranean (Rome Roundtrip)
Sail date: September 09, 2015
Ship: Norwegian Epic
Cabin type: Balcony
Cabin number: 11204
Traveled as: Couple
Reviewed: 9 years ago
Review summary
The service staff (housekeeping and waiters) were great and worked hard. the rest of the staff in tours in so called "customer service" were really RUDE, snarky and ignorant. Communication was horrible, they nickel and dime you to death, and the food was only so-so. Having been spoiled by Celebrity and Holland America cruise lines, The Norwegian EPIC was an EPIC FAIL!
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Too many kids if you are wanting grown up time. Snarky snotty staff. Here's a tip... Use another cruise line.
Ports of call
Livorno (Florence & Pisa), Italy
Palma De Mallorca, Balearic Islands