worst of my cruise experience, not recommend to anybody. I'd give a zero star

Norwegian Epic Cruise Review to Europe - Western Mediterranean


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 9

Overall Rating:

1.0 out of 5
Verified Review
7 Night Western Mediterranean (Barcelona Roundtrip)
Sail Date: May 10, 2015
Ship: Norwegian Epic
Cabin Type: Inside
Cabin Number: 11247
Traveled As: Family (older children)
Reviewed: 2 years ago

Many cruises and 6th on Norwegian, this was the worst. Most of the crew was not trained well, so many incidents that make the vacation a disaster.  First, the two bags we had only one arrived. The other was returned by the cabin crew even though the name tags were spelled exactly the same. The bar tender didn't want to take a order for a beer because he was so busy, and the spa didn't give the service that was booked. At the garden cafe, the staff can't get an order of cappuccino correct. The highlight was that the Garden Cafe worker dumped a big bucked of coffee on the ground and splashed up all over me and my daughter. The customer service managers were not apologetic and not customer oriented at all. I will not recommend a cruise with Epic to anybody.

Food and Dining

3 out of 5
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Onboard Activities

3 out of 5
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Entertainment

3 out of 5
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Children's Programs

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Service and Staff

1 out of 5
Any great crew members you want to recognize? Give them a shout out here!

Ship Quality

1 out of 5
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Cabin / Stateroom

3 out of 5
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Ship Tip

The customer service managers and the staff need more training. The morale is low. We only met one staff at the Manhattan restaurant who was cheerful. He was from Philippine on a master program for internship . Most of the staff was not well trained and was not happy.

5 out of 5
Had nothing to do with the cruise. Did on my own.
3 out of 5
Add a tip. What was your favorite thing to do here?
3 out of 5
Add a tip. What was your favorite thing to do here?
3 out of 5
Add a tip. What was your favorite thing to do here?
1 out of 5
Wait two hours in line to get back to the ship by tender
1 out of 5
Very short time to do anything
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