Very confusing information from NCL the entire pretrip, and trip.

Item: Norwegian Encore
Rating: 3.8
Author: Siouxzqsme

Norwegian Encore Cruise Review to Alaska - Inside Passage

Siouxzqsme

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 10

Overall rating:

3.8 out of 5

Verified Review

7 Night Alaska: Glacier Bay Skagway & Juneau (Seattle Roundtrip)

Sail date: April 28, 2024

Ship: Norwegian Encore

Cabin type: Inside

Cabin number: 10555

Traveled as: Singles/Friends

Reviewed: 7 months ago

Review summary

Overall, I had a great time with my friends on the cruise but I will NEVER sail on NCL again. After all the years they have been in business they should have figured out how to move large groups of people efficiently.

Embarkation

3 out of 5

It was fine once we found priority boarding area.

Ship experiences

Food and Dining

2 out of 5

All service people and food were excellent. The Guest services folks didn't know anything. The moving of large groups of people was very poor. Information from NCL very confusing. Directions were only given in English so many people didn't understand.

Onboard Activities

4 out of 5

Choir of Men, Beatles, Trivia and other group games. Zee was the best!

Entertainment

5 out of 5

Excellent

Children's Programs

Don't have children

Service and Staff

5 out of 5

The best information was from the room stewards. Guest services never knew anything. Cruise director was loud and obnoxious.

Ship Quality

4 out of 5

All good

Cabin / Stateroom

5 out of 5

I loved it would choose a studio again. I loved the solo lounge.

Ship tip

Don't

Thumbs up

Ports of call

Seattle, Washington

2 out of 5

Since you sent me on a different flight from my friends at 6:15 in the morning a day ahead of the cruise, my plan to site see was ruined.

Thumbs Up 0

Juneau, Alaska

2 out of 5

Time too short

Thumbs Up 0

Skagway, Alaska

5 out of 5

This was great, of course more time would be nice.

Thumbs Up 0

Cruise Glacier Bay

4 out of 5

Less time here and more time in other ports.

Thumbs Up 0

KETCHIKAN (WARD COVE), ALASKA

5 out of 5

Time too short

Thumbs Up 0

Victoria, British Columbia

1 out of 5

Getting in at 8:oo pm meant some places closed, no time for tours. Need much more time. Fee to ride the shuttle busses.

Thumbs Up 0

Disembarkation

5 out of 5

Priority access is a must on a ship this size.

7 Comments

natelorip 7 months ago

Thanks for sharing. Personally, more time at Glacier Bay would have been great. It's one of the most amazing places I have ever seen.

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jpmato16 7 months ago

Gotcha. Read your last line. It’s clear you don’t understand the NCL airfare program. I was confused about what you meant in saying “moving large groups of people.”

Thumbs Up 1

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bubbles60 7 months ago

Sorry you were not pleased. Ncl normally offers a great experience.

Thumbs Up 0

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HeavySeas 7 months ago

Thanks for sharing

Thumbs Up 0

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javawoody 7 months ago

Appreciate your review

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Gwbigdog 7 months ago

Thanks for sharing

Thumbs Up 0

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cruising2004 7 months ago

Thanks for your review.

Thumbs Up 0

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