Very confusing information from NCL the entire pretrip, and trip.

Item: Norwegian Encore
Rating: 3.8
Author: Siouxzqsme

Norwegian Encore Cruise Review to Alaska - Inside Passage

Siouxzqsme

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 4

Overall rating:

3.8 out of 5

Verified Review

7 Night Alaska: Glacier Bay Skagway & Juneau (Seattle Roundtrip)

Sail date: April 28, 2024

Ship: Norwegian Encore

Cabin type: Inside

Cabin number: 10555

Traveled as: Singles/Friends

Reviewed: 14 days ago

Review summary

Overall, I had a great time with my friends on the cruise but I will NEVER sail on NCL again. After all the years they have been in business they should have figured out how to move large groups of people efficiently.

Embarkation

3 out of 5

It was fine once we found priority boarding area.

Ship experiences

Food and Dining

2 out of 5

All service people and food were excellent. The Guest services folks didn't know anything. The moving of large groups of people was very poor. Information from NCL very confusing. Directions were only given in English so many people didn't understand.

Onboard Activities

4 out of 5

Choir of Men, Beatles, Trivia and other group games. Zee was the best!

Entertainment

5 out of 5

Excellent

Children's Programs

Don't have children

Service and Staff

5 out of 5

The best information was from the room stewards. Guest services never knew anything. Cruise director was loud and obnoxious.

Ship Quality