The staff onboard were all very nice and helpful. The food was just mediocre. The music and entertainment were sufficient but not great. I thought we should get a discount since the main show "Kinky boots" was cancelled. The "Choir of Men" was not great. The excursions were mediocre and overpriced. The Kids arcade was a "kid Scam" placed right next to the Teen center "Entourage", where things are free, young teens think that the arcade is part of it and free. Very disappointed that the teen entertainment like the speedway, laser tag and Galaxy pavilion was extremely over priced. Many I spoke with on the cruise said it should be free because it was so underwhelming. Overall our first family cruise was a disappointment. We had fun as a family but would not do it again.
Embarkation
4 out of 5
It was fun but cold
Ship experiences
Food and Dining
4 out of 5
The food at the buffet was mediocre, the dining rooms food was better than the buffet and the specialty restaurants were better than the dining rooms. The staff at all locations were nice friendly and helpful.
Onboard Activities
3 out of 5
It was very cold so we did not use the pool the hot tubs were like warm tubs. The speedway, laser tag and galaxy pavilion were overpriced and underwhelming. I couldn't talk my kids , ages 13, 16, & 18, into doing them because they were so expensive and their friends on board said they were underwhelming. The fitness center looked sufficient. Because it was so cold I wish I would have utilized the spa deals. I did tour the spa on the last day it looked nice and the staff was helpful.
Entertainment
3 out of 5
The music and performers were sufficient. They were entertaining. The shows, Choir of Men and Kinky Boots, were a disappointment. Choir of Men was somewhat entertaining and "Kinky Boots was cancelled. Most of the other performers were very good and I enjoyed them. The game shows and other entertainment were fun.
Children's Programs
3 out of 5
My teens attended the "Entourage" the staff was helpful and they had some fun entertainment. My 16 year old rated it a 6 out of 10. My 13 year old rated it a 7 out of 10.
Service and Staff
5 out of 5
All of the staff we dealt with or met were helpful, professional, and nice.
Ship Quality
4 out of 5
The layout was fine this was my first cruise so I have nothing to compare it to.
Cabin / Stateroom
4 out of 5
The size of the cabin was as expected. Since we didn't spend much time in the cabin it was sufficient.
Ship tip
Buy the spa package on the Alaskan Cruise because it is too cold for the pool. Tell your kids about the arcade, it is not free and its placement is deceptive.
In Juneau we rode the tram I would not recommend this it was very over priced and underwhelming. Shop at the T-shirt Store they have some great items. You can buy some of the tours once you get off of the boat. Juneau was our least favorite port we visited.
This was a fun port. Buy the train tour from the train station it is much cheaper. I have been on 2 other train tours and this was the best but it is very over-priced. The train tour was 15 times more than the other two train tours I have been on. Our families favorite excursion was the Ocean Adventure Tour on the speed boat raft. It was fun and the people were great.
I utilized the program Norwegian offered to take our luggage to the airport. This was a great choice. We also paid for the transfer from the boat to the airport. It all went smoothly and quickly.
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